The Call Center Advisor role is a fantastic opportunity for individuals who are passionate about customer service, animal care, and working in a dynamic environment. This position offers a chance to work with a leading provider of data-powered solutions for the pet healthcare industry.
Job Type
- Full-time
Location
- Remote, Canada (excluding Quebec and Alberta)
Role of the Job
The Call Center Advisor will play a critical role in providing first-tier customer service support for inbound calls and emails to the call center from Canadian customers and veterinary practices.
Main Responsibilities
- Provide exceptional customer service by responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Answer calls and emails from clients to address their needs, complaints, or other issues with products or services
- Provide problem resolution on billing or shipment issues, update online customer records, and help shoppers place web orders, re-orders, and autoships
- Troubleshoot basic technical issues, including software updates, VPN, internet connectivity, passwords, etc.
Qualifications Needed
- At least 1 year of customer service experience, preferably in a call center environment
- Computer skills and knowledge, familiarity with business apps and software programs, email, instant messaging (Slack), Microsoft Suite, Google Suite
- Ability to communicate effectively with customers, colleagues, and management
- Ability to troubleshoot basic technical issues and provide solutions to customers
FAQs
What benefits does this role offer?
Competitive pay and benefits, including medical, vision, and dental insurance, employee assistance program, pet insurance, and virtual vet care.
Is previous experience in customer service required?
Yes, at least 1 year of customer service experience is required for this role.
Can I work from home?
Yes, this role is remote, and you will work from home with flexible hours.
What kind of support will I receive?
Comprehensive training and support from experienced team members, with opportunities for growth and development.
Are there opportunities for growth and development?
Yes, opportunities for career growth and professional development are available.
What kind of team will I be working with?
A diverse and dynamic team that provides customer service and support to pet healthcare professionals and pet owners.
Are there any specific skills or qualifications required?
Excellent communication skills, ability to work in a fast-paced environment, and experience with customer service software.
How will my performance be evaluated?
Through regular feedback and performance reviews, with a focus on meeting and exceeding expectations.
Required Documents
- CV
- Resume
Salary Package
Hourly Pay: $18.80 – $23.50 per hour, with opportunities for overtime pay.
Benefits: Medical, vision, and dental insurance, employee assistance program, pet insurance, and virtual vet care.
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About the Company
Vetsource is a leading provider of data-powered solutions for the pet healthcare industry. The company provides comprehensive solutions that give veterinarians more time and flexibility, and help them foster strong relationships and positive experiences with their customers.
The company’s mission is to provide the tools that veterinarians need to thrive in an increasingly competitive landscape. Vetsource’s values include doing the right thing every time, treating others the way they want to be treated, embracing change, being innovative, getting it done, and enjoying the work.
The company culture is dynamic and supportive, with a focus on creating a welcoming and inclusive environment for all associates. Vetsource offers flexible scheduling and remote work opportunities, and encourages associates to join Associate Resource Groups and participate in company events.