Agworld, part of Semios, is seeking a highly skilled Customer Success Representative to join its team in a remote capacity. This role offers a unique opportunity to work with one of the world’s leading Farm Management Information Systems (FMIS) and support the success and retention of Agworld’s enterprise grower, farm manager, and PCA customers.
Job Type
- Full-time, Remote Position
Location
- Remote, Central Valley, California, United States
Role of the Job
The Customer Success Representative will play a critical role in supporting the success and retention of Agworld’s enterprise grower, farm manager, and PCA customers. This role requires strong product knowledge, proactive client engagement, and structured onboarding support to ensure clients are equipped to use the Agworld platform effectively.
Main Responsibilities
- Manage a portfolio of enterprise grower, mid-level grower, and agronomic accounts to drive platform adoption, increase engagement, and reduce churn.
- Analyze engagement and churn data to uncover trends and recommend improvements to processes.
- Lead onboarding and training sessions for new and existing customers, and assist in the setup and configuration of user accounts, data inputs, and subscription tiers.
Qualifications Needed
- 3-5 years of experience in a SaaS customer success, account management, or consulting role.
- Working knowledge of California’s compliance requirements and submittal process in agriculture; familiarity with U.S. agriculture industry practices, particularly in the West Coast permanent and specialty crop market.
- Strong data literacy and ability to derive actionable insights from customer engagement metrics; excellent verbal and written communication skillps; ability to work independently, exercise sound judgment, and collaborate cross-functionally.
- Bachelor’s degree in Agriculture, Agronomy, Ag Business, or a related field; familiarity with agronomic operations, seasonal crop planning, and grower relationship workflows; prior experience with digital farm management systems (FMIS).
FAQs
What benefits does this role offer?
Purposeful work, generous vacation policy, company-paid holidays, and annual year-end winter break; dedicated volunteer days, hybrid working options, comprehensive health plans, and 401(K) plan.
Is previous experience in customer success required?
Yes, 3-5 years of experience in a SaaS customer success, account management, or consulting role is required for this role.
Can I work from home?
Yes, this role is remote, and you will work from home with flexible hours.
What kind of support will I receive?
Comprehensive training and support from experienced team members.
Are there opportunities for growth and development?
Yes, opportunities for career growth and professional development are available.
What kind of company culture can I expect?
A culture that values fun, laughter, and collaboration in a casual work environment.
How is the company structured?
Agworld is part of Semios, an agricultural technology leader dedicated to transforming how food is grown and sustained.
What kind of work-life balance can I expect?
Flexible work arrangements and remote work options to support work-life balance.
Is Agworld an equal opportunity employer?
Yes, Agworld recognizes that people come with a wealth of experience and talent beyond just the technical requirements of a job, and encourages applicants from all backgrounds.
Salary Package
Salary Range: $70,000 to $80,000 per year
Benefits: Purposeful work, generous vacation policy, company-paid holidays, annual year-end winter break, volunteer days, hybrid working options, health plans, and 401(K) plan
Required Documents
- CV
- Resume
APPLY HERE
About Agworld
Agworld is one of the world’s leading Farm Management Information Systems (FMIS), dedicated to providing the tools, data, and connections that agriculture needs to thrive. The company enables growers, agronomists, and ag retailers to collect data at every level of their operation.