GR8 Tech, a leading B2B provider of iGaming solutions, is seeking a highly skilled L2 Customer Support Specialist to join its team. This role offers a unique opportunity to work with a dynamic company and provide technical support to clients in the iGaming industry.
Job Type
- Full-time
Location
- Remote, anywhere in the world
Role of the Job
The L2 Customer Support Specialist will play a critical role in resolving moderately complex technical incidents related to sports feeds and bet settlement. This role requires strong analytical thinking, proactive problem-solving, and excellent communication skills.
Main Responsibilities
- Resolving moderately complex technical incidents related to sports feeds and bet settlement
- Performing root cause analysis and preparing incident reports
- Collaborating with traders, client teams, and feed providers to resolve incidents
- Maintaining and regularly updating internal documentation and technical guidelines
- Actively monitoring SLA compliance by reviewing queues for aging or inactive tickets
Qualification Needed
- Solid proficiency with Jira, Kibana, Grafana, SQL, and basic XML/JSON
- In-depth understanding of sports market structures, bet types, and settlement processes
- Upper-Intermediate or higher English proficiency
- Strong analytical thinking and proactive problem-solving skills
- Excellent communication and cross-functional communication skills
FAQs
What benefits does this role offer?
Benefits cafeteria with annual fixed budget, parental support, 20+ vacation days, unlimited sick leave, and emergency time off
Is previous experience in customer support required?
Yes, proven experience in customer support or a similar role is required
Can I work from anywhere?
Yes, this role is remote, and you can work from anywhere in the world
What kind of support will I receive?
Comprehensive training and support from experienced team members
Are there opportunities for growth and development?
Yes, opportunities for career growth and professional development are available
What kind of company culture can I expect?
A dynamic and supportive work culture that values trust, ownership, and a growth mindset
How is the company structured?
GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win
What kind of work-life balance can I expect?
Flexible work arrangements and remote work options to support work-life balance
Is GR8 Tech an equal opportunity employer?
Yes, GR8 Tech is committed to diversity and inclusion.
Salary Package
Salary: Competitive salary with benefits cafeteria
Benefits: Annual fixed budget for benefits, parental support, 20+ vacation days, unlimited sick leave, and emergency time off
Required Documents
- CV
- Resume
APPLY HERE
About GR8 Tech
GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win. The company delivers high-impact, full-cycle tech solutions designed to scale and powers millions of active players.
GR8 Tech’s mission is to build champion-level success for iGaming operators. The company’s values include trust, ownership, and a growth mindset.
The company has a dynamic and supportive work culture that values diversity and inclusion. GR8 Tech prioritizes employee well-being and provides opportunities for career development and professional growth.