Invisible Tech is seeking Customer Service Representative specialists to join their team as AI Trainers. This role involves using customer service expertise to train advanced language models, shaping the future of AI-powered support. The ideal candidate will have a background in customer support, helpdesk platforms, or support QA.
Job Description
The Customer Service Representative Specialist – AI Trainer will work remotely, conversing with language models on realistic support scenarios, verifying accuracy and professionalism, capturing error traces, and suggesting improvements. This role requires clear, metacognitive communication and a strong understanding of customer communication, problem-solving, and CRM systems.
Day-to-Day Responsibilities
- Converse with language models on realistic support scenarios
- Verify accuracy and professionalism of model responses
- Capture reproducible error traces
- Suggest improvements to prompt engineering and evaluation metrics
- Document failure modes to harden model reasoning
Benefits and Perks
- Opportunity to shape the future of AI-powered support
- Flexible remote work arrangement
- Chance to develop expertise in AI training and language models
Pay Package
- $6-$65 per hour (exact rate determined after evaluating experience, expertise, and location)
Location
- Remote
Job Type
- Contract
Working Hours
- Not specified
Tips and Advice
- Highlight relevant customer service experience and skills
- Showcase ability to communicate complex ideas clearly
- Emphasize problem-solving and analytical skills
- Demonstrate ability to work independently in a remote setting
- Prepare to discuss experience with CRM systems and support ticketing systems
Selection Criteria
- Prior experience in customer support, helpdesk platforms, or support QA
- Clear, metacognitive communication skills
- Ability to work independently in a remote setting
- Strong understanding of customer communication, problem-solving, and CRM systems
- Bachelor’s or associate degree in business, communications, or a related field (ideal)
FAQs
Q: What experience is required for this role?
A: Prior experience in customer support, helpdesk platforms, or support QA is ideal.
Q: What kind of work environment can I expect?
A: This is a remote contract role, requiring a secure computer and high-speed internet.
Q: How is the pay rate determined?
A: The exact rate is determined after evaluating experience, expertise, and geographic location.
Q: Are benefits included in this contract role?
A: No, company-sponsored benefits such as health insurance and PTO do not apply.
Application Guidelines
To apply, submit your application highlighting relevant experience and skills. Ensure you meet the selection criteria and demonstrate your enthusiasm for the role.
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About the Company
What Makes Invisible Tech a Leader in AI Innovation?
Invisible Tech is at the forefront of AI innovation, developing advanced language models that can democratize customer support, resolve issues faster, and personalize service experiences around the globe. With a focus on high-quality training data, Invisible Tech is creating a new generation of AI-powered support tools that can revolutionize the way businesses interact with customers. By leveraging the expertise of customer service professionals, Invisible Tech is building a knowledge base that will enable AI models to provide more accurate and empathetic support.