Destination Knot is seeking a highly skilled Travel Support Specialist to join its Client Services team. This role involves providing exceptional support to clients, resolving travel issues, and ensuring seamless communication.
Job Type
- Full-time
Location
- Remote (New York-based company with remote work options)
Role of the Job
The Travel Support Specialist will be responsible for responding to client inquiries, resolving travel issues, and communicating with airlines, hotels, and tour providers. This role requires strong attention to detail, excellent communication skills, and the ability to work flexible hours.
Main Responsibilities
- Respond to client inquiries about existing or upcoming trips, providing timely and effective solutions to their problems
- Resolve travel issues, such as delays, cancellations, and schedule changes, in real-time
- Communicate with airlines, hotels, and tour providers to make changes and ensure seamless travel experiences
- Confirm itinerary details, send reminders, and provide travel tips to clients
- Document interactions and maintain client records in the CRM system
Qualification Needed
- Previous experience in a travel agency or customer support role
- Excellent written and verbal communication skills
- Strong attention to detail and ability to multitask
- Comfortable using booking platforms and CRMs
- Ability to work flexible hours, including evenings or weekends if needed
FAQs
What benefits does this role offer?
Remote work and flexible schedule, growth path into full-time travel advisor or team lead roles, travel discounts, and ongoing professional development
Is previous experience in the travel industry required?
Yes, previous experience in a travel agency or customer support role is required
Can I work from home?
Yes, this role offers remote work options with flexible schedule.
Are there opportunities for growth and development?
Yes, opportunities for career growth and professional development are available
What kind of company culture can I expect?
A dynamic and supportive work environment with a focus on customer satisfaction
How is the company structured?
Destination Knot is a company that values flexibility and remote work
What kind of work-life balance can I expect?
Flexible work arrangements and remote work options to support work-life balance
Is Destination Knot an equal opportunity employer?
Yes, Destination Knot values diversity and inclusion, and is committed to creating a welcoming and inclusive environment for all employees
What kind of training will I receive?
Comprehensive training and support from experienced team members, including training on travel industry software and systems
Are there opportunities for career advancement?
Yes, opportunities for career growth and professional development are available
What kind of benefits does the company offer?
A range of benefits, including remote work and flexible schedule, growth path into full-time travel advisor or team lead roles, travel discounts, and ongoing professional development
How does the company approach diversity and inclusion?
Destination Knot values diversity and inclusion, and is committed to creating a welcoming and inclusive environment for all employees
Salary Package
Salary: $25,000 – $65,000 per year
Benefits: Remote work and flexible schedule, growth path into full-time travel advisor or team lead roles, travel discounts, and ongoing professional development
Required Documents
- CV
- Resume
APPLY HERE
About Company
Destination Knot values flexibility and remote work, providing opportunities for employees to work from anywhere. The company is committed to delivering exceptional customer service and supporting employees in their career growth and development.