The Customer Success Manager role at Solink is a fantastic opportunity for individuals passionate about building strong customer relationships and driving business growth. Solink is a cloud-based platform that transforms video security into real-time operational insights, helping businesses make data-driven decisions and enhance security. As a Customer Success Manager, you’ll play a critical role in ensuring customers achieve their goals and realize value from their investment.

Job Description

The Customer Success Manager will be responsible for establishing and maintaining productive relationships with Solink’s global customer base in the retail, restaurant, and service industries. This role involves onboarding, educating, and ensuring value delivery for new and existing customers. The ideal candidate will have a proven track record in Customer Success/Account Management, excellent communication skills, and a customer-centric approach.

Day-to-Day Responsibilities

1. Onboard and educate new customers
2. Conduct Quarterly Business Reviews (QBRs) to align on business priorities and product roadmap
3. Drive retention and expansion opportunities within your book of business
4. Manage escalations from clients quickly and effectively
5. Monitor product adoption and engagement
6. Provide exceptional customer service
7. Build an in-depth knowledge database about various industries

Benefits and Perks

1. Comprehensive benefits package
2. Wellness support
3. Every full-time, permanent employee has a stake in Solink’s growth
4. Candid culture: clear expectations, honest feedback, and no politics
5. Social connection: regular team-building activities and events

Location

• Remote UK

Job Type

• Permanent, Full-Time

Company Name

• Solink

Tips and Advice

1. Develop a deep understanding of Solink’s products and services
2. Focus on building strong relationships with customers
3. Be proactive in identifying opportunities to drive growth and retention
4. Stay up-to-date with industry trends and best practices
5. Demonstrate a customer-centric approach in all interactions

FAQs

Q: What is the company culture like at Solink?

A: Solink values urgency, quality, teamwork, and trust. The company prioritizes building a diverse and inclusive workplace.

Q: What kind of support can I expect as a Customer Success Manager?

A: You’ll receive coaching opportunities from leaders and team members, as well as support for your growth and development.

Q: Are there opportunities for professional growth and advancement?

A: Yes, advancement is based on contribution, initiative, and the ability to raise the bar.

Q: What is the hiring process like?

A: The hiring process typically includes an introduction call, interview with the hiring manager, and a final panel interview.

Selection Criteria

1. 3-5 years of experience in Customer Success/Account Management
2. Proven track record of running effective account plan strategies
3. Excellent communication skills in English
4. High level of emotional intelligence
5. Ability to learn new platforms and software quickly
6. Customer-focused and team-oriented

Application Guidelines

To apply, submit your resume and a short cover letter via Solink’s Careers Page. Let the team know what excites you about this role and how you’d help move Solink forward

Get Started

What is Solink’s Mission?

Solink’s mission is to safeguard what matters most by providing businesses with the tools to know sooner and act faster. The company’s cloud-based platform transforms video security into real-time operational insights, empowering teams to make data-driven decisions, enhance security, and improve operational efficiency. Trusted by over 30,000 locations across 32+ countries, Solink delivers clarity when it counts. With a growing team and industry recognition, Solink is scaling with purpose and committed to building a diverse and inclusive workplace