Are you passionate about delivering exceptional customer service and driving customer satisfaction? Robert Half, a leading specialized talent solutions firm, is looking for a Customer Service Representative to support their team in a remote worksite temporary position. This role involves addressing customer inquiries, resolving complaints, and managing claims in line with legal regulations.
Job Description
The Customer Service Representative position requires strong communication skills, both written and verbal, to effectively interact with customers and team members. The ideal candidate will have a minimum of 2 years of experience in customer service or a related field and be familiar with sales processes and promotional activities.
Day-to-Day Responsibilities
- Deliver exceptional customer service by addressing inquiries and resolving complaints
- Support sales and promotional activities by coordinating communication and installations with customers
- Develop and implement initiatives to proactively inform and educate customers about products and services
- Analyze customer feedback and surveys to identify areas for improvement
- Maintain accurate records of customer interactions and claims
- Collaborate with internal teams to enhance customer satisfaction and streamline processes
Benefits and Perks
- Medical, vision, dental, and life and disability insurance
- Eligibility to enroll in the company 401(k) plan
- Access to free online training
- Opportunity to work with a leading specialized talent solutions firm
Pay Package
- $20.00 – $20.00 per hour
Location
This job is located in Suwanee, GA, but offers a remote work option in the USA.
Job Type
- Temporary
Tips and Advice
- Develop strong communication skills to effectively interact with customers and team members
- Familiarize yourself with sales processes and promotional activities
- Practice handling customer complaints and claims with professionalism and fairness
- Stay organized and manage multiple tasks simultaneously
- Continuously seek opportunities to improve customer satisfaction and streamline processes
FAQs
Q: What are the working hours for this position?
A: Unfortunately, the working hours are not specified in the job description. It’s best to contact the hiring manager for more information.
Q: Is previous experience in customer service required for this role?
A: Yes, a minimum of 2 years of experience in customer service or a related field is required.
Q: How do I apply for this position?
A: You can apply for this position through the Robert Half website or by downloading the Robert Half app.
Selection Criteria
- Minimum of 2 years of experience in customer service or a related field
- Strong communication skills, both written and verbal
- Familiarity with sales processes and promotional activities
- Ability to handle customer complaints and claims with professionalism and fairness
- Attention to detail and adherence to established procedures
Application Guidelines
To apply for the Customer Service Representative position, visit the Robert Half website or download the Robert Half app. Ensure you meet the selection criteria and follow the application guidelines carefully.