Empathy is seeking a bilingual (English and Spanish) Care Specialist to provide expert, empathetic chat support to users. This role involves managing inbound calls, engaging in live chat support, fulfilling user requests, and conducting research. Empathy is a company that helps families navigate life’s most challenging moments with its award-winning product and tech-driven solutions.
Job Type
- Full-time
Location
- Remote (USA)
Role of the Job
The Care Specialist will provide live chat support to families using Empathy’s loss product and short-term disability leave product. This role requires strong communication skills, empathy, and the ability to work in a dynamic startup environment.
Main Responsibilities
- Offer empathetic chat support to users in both English and Spanish, addressing practical and emotional needs.
- Handle inbound calls, addressing scheduling needs and logistical questions.
- Assist in creating detailed Care Plans for users.
- Identify and provide access to essential resources for users.
- Act as a product expert, connecting users to Empathy-specific tools and resources.
Qualification Needed
- Excellent verbal and written communication skills in both languages.
- Experience in customer-facing roles, counseling, support, or concierge services.
- Ability to adapt to evolving digital environments and prioritize tasks effectively.
- Demonstrated problem-solving abilities involving challenging deadlines and priorities.
- Ability to organize multiple tasks and projects and maintain control of workflow.
FAQs
What benefits does this role offer?
Opportunity to work with a mission-driven company and make a positive impact on families in need.
Is previous experience in care or support required?
Experience in customer-facing roles or related fields is required.
Can I work remotely?
Yes, this role is remote with flexible working hours.
What kind of support will I receive?
Comprehensive training and support from experienced team members.
Are there opportunities for growth and development?
Yes, opportunities for career growth and professional development are available.
What kind of company culture can I expect?
A culture of empathy, teamwork, and innovation.
How is the company structured?
Empathy is a mission-driven company with a flat organizational structure.
What kind of work-life balance can I expect?
Flexible working hours and remote work arrangement support work-life balance.
Are there any additional benefits?
Yes, company equity, annual remote work stipend, paid bereavement leave, comprehensive health insurance coverage, generous paid time off, and retirement savings plan with employer matching.
Salary Package
Competitive Salary: $19-$21 hourly
Company Equity: Opportunity to own company equity in a high-growth startup
Receive an annual stipend for remote work expenses
Coverage for health insurance
Paid holidays, vacation days, and paid leaves
Employer-matching retirement savings plan
Required Documents
- CV
- Resume
APPLY HERE
About Empathy
Empathy is a mission-driven company that provides peace of mind to families in need. With an award-winning product and a passionate team, Empathy is committed to making a positive impact on families.
Its mission is to help families with everything they face during life’s most challenging moments. The company’s values include empathy, innovation, and teamwork.
Empathy has a culture of empathy, innovation, and teamwork. The company values diversity and inclusion, and is committed to creating a welcoming and inclusive environment for all employees.
Empathy provides opportunities for career growth and professional development, with a focus on innovation and teamwork. The company offers comprehensive training and support to help employees develop their skills and advance their careers.