The Utility Warehouse is hiring a Remote Customer Service Advisor to join their team. This role is perfect for individuals who are passionate about delivering exceptional customer service and thrive in fast-paced environments. As a Customer Service Advisor, you’ll be the first point of contact for customers across multiple channels, resolving issues and providing support.
Job Description
The Customer Service Advisor role involves managing customer issues, troubleshooting problems, and providing excellent customer service. You’ll work with customers to resolve their queries, offer new or additional services, and work towards key performance indicators (KPIs) such as First Call Resolution and Customer Ease Score.
Day-to-Day Responsibilities
Manage customer issues and queries- Troubleshoot problems and provide solutions- Offer new or additional services- Work towards KPIs- Handle customer payments and billing queries
Benefits and Perks
- Full induction and training
- Discount on services- Cashback Card
- Matched contribution pension scheme- Life assurance
- Employee Assistance Programme
- Virtual GP service
- Discounts on healthcare and medical cash plans
- Enhanced family-friendly policies
- Opportunities for learning and development
Pay Package
£26,800 per annum
Location
- Remote (UK)
Job Type
- Full-time
Working Hours
- 40 hours per week across 5 days, Monday to Saturdays, 8am to 8:30pm (Bank holidays open 10am to 4pm
Tips and Advice
- Be prepared to work in a fast-paced environment
- Develop strong problem-solving skills
- Practice excellent communication and customer service skills
- Be flexible and adaptable
- Take advantage of training and development opportunities
FAQs
Q: What experience do I need for this role?
A: You don’t need direct experience in a telecoms contact centre, but you should have excellent customer service skills and be able to learn quickly.
Q: What kind of training will I receive?
A: You’ll receive 4 weeks of remote training to prepare you for the role.
Q: Can I work from home?
A: Yes, this is a remote role, and you’ll need a stable internet connection and a dedicated workspace.
Q: What are the working hours?
A: You’ll work 40 hours per week across 5 days, Monday to Saturdays, 8am to 8:30pm (Bank holidays open 10am to 4pm).
Selection Criteria
- Excellent customer service skills
- Ability to handle challenging and emotive calls
- Problem-solving skills
- Ability to work under pressure
- Good timekeeping and commitment
Application Guidelines
To apply, simply click the “Apply” button and submit your application. Don’t worry if you don’t meet every qualification – the company welcomes applications from diverse and varied backgrounds.