Location

• Remote-based in the UK.
• Regular travel to the London office (approx. 1–2 days per month).
• Occasional travel for workshops, strategic initiatives, and team events.

Job Type

• Full-time

Department

• Customer Experience

Reporting To

• VP, Customer Experience (Stephen Topp)

About the Role

Aptem is seeking a CX Operations Manager to ensure the smooth operation of post-sales teams and drive continual improvement in customer-facing performance. This role is critical to customer success, team efficiency, and process optimization.

Key Responsibilities

• Drive product adoption by analyzing causes of low usage and implementing improvement initiatives.
• Manage CX tools and technology, identifying automation opportunities and maximizing usage.
• Act as project manager for key strategic initiatives.
• Improve forecasting accuracy for churn, renewals, upsell, and growth.
• Develop dashboards, reports, and metrics to track performance.
• Continuously evaluate and recommend process improvements.

Qualifications

• Proven experience in a similar role (SaaS or EdTech preferred).
• Strong analytical skills and data-driven decision-making ability.
• Excellent negotiation, influencing, and stakeholder management skills.
• Technical knowledge of CRM systems with hands-on configuration experience.
• Change management experience, ideally in a remote environment.
• Project management expertise (certification preferred).

Benefits

• Flexible remote work options.
• Professional development and career advancement opportunities.
• Collaborative, customer-centric team culture.
• Involvement in impactful projects across education and workforce sectors.

Salary Package

£47,000 – £55,000 annual salary.

Required Documents

• Online application form.
• Resume and cover letter highlighting relevant skills and experience.

APPLY HERE

About Aptem

Aptem is a leader in technology solutions for vocational training, further education, and welfare-to-work. Their award-winning platform is designed to improve efficiency, productivity, and learner outcomes.

Mission: Deliver innovations that drive efficiency, productivity, and personal growth.

Values: Customer-centricity, innovation, and collaboration.

What They Offer: Remote flexibility, growth opportunities, and recognition in a dynamic sector.