Location

• UK Remote

Job Details

Type: Full-time

Department: Personal Banking

Start Date: October 27th (with 8 weeks mandatory training)

Salary: £24,750 – £29,625 (£27,250 minimum if based in Greater London)

Role of the Job

Deliver exceptional customer support, resolve issues, and ensure customers feel confident and supported throughout their interaction with Monzo.

Responsibilities

• Provide excellent customer support and resolve issues
• Own customer problems from start to finish
• Communicate clearly and effectively with customers
• Apply problem-solving skills to complex issues

Requirements

• Positive attitude and willingness to learn
• Strong ownership mindset
• Critical and proactive problem-solving ability
• Excellent communication and empathy skills
• Tech literate

Benefits

• Competitive salary
• Annual salary review
• Share options
• Pension contribution
• Ongoing education and training programs

Documents

• Resume/CV showcasing customer service, communication, and problem-solving experience
• Cover Letter highlighting relevant skills and why you’re a good fit

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About Monzo

Monzo is a pioneering digital bank focused on customer-centricity and innovation. With a mission to make money work for everyone, Monzo delivers exceptional financial solutions and fosters a supportive, growth-focused culture.