Location
- Remote, UK
Job Details
Type: Full-time
Department: Customer Success
Start Date: Immediate
Salary: Up to £70,000 per annum (dependent on experience)
Role of the Job
The Customer Success Manager will ensure customers gain maximum value from OneID’s digital identity solution. This includes driving retention, fostering growth, and championing customer advocacy. The role combines hands-on relationship management, data-driven engagement, and cross-functional collaboration.
Responsibilities
- Customer onboarding and implementation, including KYC verification, sandbox setup, and kick-off meetings
- Account management and retention, maximizing engagement with high-value accounts
- Customer support and feedback, monitoring the Voice of the Customer programme
- Scaled success and automation for low-touch accounts
- Data and insights tracking to identify proactive engagement opportunities
Requirements
- Proven experience in Customer Success within a SaaS business
- Track record of building processes and growing teams
- Strong leadership and communication skills
- Analytical mindset with experience in health scoring, campaigns, and growth planning
- Customer-centric mindset with a reputation for championing customer voices
Benefits
- Flexible working and workspace options
- Health and life insurance
- Enhanced maternity and paternity policies
- Training and professional development opportunities
- Dynamic, growth-focused, and supportive culture
Documents
- Resume/CV highlighting customer success, leadership, and communication skills
- Cover Letter explaining your fit and motivation for the role.
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About OneID
OneID is a pioneering digital identity company that empowers individuals to control their online identity. With a focus on innovation and customer-centricity, OneID is building secure, reliable, and user-friendly solutions. The culture is dynamic, growth-oriented, and supportive, with opportunities for professional development and impact.