Aspira Connect is seeking a highly skilled and motivated Remote Customer Service Representative to join their Retail Contact Center team. This is a fully remote, part-time, seasonal position working approximately 25-29 hours per week during the peak Spring to Summer season.

Location

• Remote (US)

Role of the Job

The successful candidate will be responsible for managing inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty.

Main Responsibilities

• Respond to inbound and outbound calls, providing clear and professional communication and resolving customer inquiries or issues.
• Follow established processes to assist customers with reservations, ticketing, permits, and other services.
• Effectively transfer customers to the appropriate department when needed.
• Seek management support when necessary for complex issues or escalations.
• Document customer interactions accurately according to company standards.
• Update customer accounts and system information accurately.
• Meet individual KPIs and support department goals for customer service excellence.
• Adhere to company policies, procedures, and performance standards.
• Complete all required training and coaching within set timeframes.
• Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.
• Contribute to a positive team environment by delivering best-in-class service and supporting department goals.
• Perform other duties as assigned to support the contact center.

Qualifications Needed

• Strong customer service skills with a professional, calm demeanor.
• Ability to listen attentively, demonstrate empathy, and respond to customer needs.
• Builds rapport with customers through friendly and professional interactions.
• Proficient in following scripts and documenting customer interactions.
• Demonstrates ownership and accountability, ensuring customers receive exceptional service.
• Strong communication skills, both verbal and written, with excellent attention to detail.
• High School Diploma or equivalent.
• 1+ years of inbound contact center experience.
• 2+ years of customer-facing experience in a service role.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).
• Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.
• Basic proficiency in Microsoft Office Suite.
• Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.
• General internet skills and the ability to use various online tools.

FAQs

• What is the work schedule for this position?

The work schedule for this position is approximately 25-29 hours per week during the peak Spring to Summer season.

• What kind of training and coaching can I expect?

You will receive all required training and coaching within set timeframes to ensure you are equipped to handle customer interactions.

• What are the key performance indicators (KPIs) for this role?

The KPIs for this role include meeting individual and department goals for customer service excellence.

• What is the hiring process like?

The hiring process typically includes an initial screening, followed by one or more interviews, and finally, a job offer.

• Can I work from home with a family member?

Yes, you can work from home with a family member, but you must ensure that you have a dedicated workspace and can maintain confidentiality.

• What kind of software and hardware do I need to have?

You will need to have basic proficiency in Microsoft Office Suite and familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.

• How do I handle complex issues or escalations?

You will need to seek management support when necessary for complex issues or escalations.

Required document

• CV

How to apply

To initiate the application process, kindly submit your application below.

Submit Application

Take a moment to read about the company

About Aspira Connect

• History

Aspira Connect has a rich history that spans over a decade. Founded in 2010, the company started as a small startup with a vision to revolutionize the customer service industry. Through dedication, hard work, and a passion for delivering exceptional service, Aspira Connect has grown into a leading provider of customer service solutions. Today, the company is recognized for its innovative approach to customer service and its commitment to building long-term relationships with clients.

• What Sets Aspira Connect Apart

Aspira Connect is committed to delivering exceptional customer service that exceeds client expectations. The company’s innovative approach to customer service, combined with its commitment to building long-term relationships with clients, sets it apart from other customer service providers. The team at Aspira Connect is passionate about delivering exceptional service and is dedicated to making a positive impact on the customer service industry. The company’s commitment to excellence and its focus on building trust with clients have earned it a reputation as a leader in the industry.