Administrative Support

Visa Sponsorship: Applications requiring current Skilled Worker sponsorship are welcome and will be considered alongside other applications.

Whittington Hospital NHS Trust is recruiting an Administrative Support Assistant to join the Haringey Talking Therapies administrative team in London.

The successful candidate will provide administrative and customer-facing support, including managing appointments, handling telephone enquiries, registering patients, processing referrals and supporting the smooth running of clinics.

Job Details

• Salary: £30,630 – £32,346 per year, including HCAS
• Band: 3
• Contract: Permanent
• Working pattern: Full-time
• Location: Crouch End Health Centre, Middle Lane, London, N8 8PN
• Reference: 220-WHT-8333766
• Date posted: 7 October 2026
• Closing date: 19 October 2026

About the Role

The Administrative Support Assistant will work as part of the Haringey Talking Therapies administrative team and provide a high-quality, professional and friendly service to patients, carers, referrers, healthcare professionals and members of the public.

The role involves typing and general administration, coordinating the appointments system and responding appropriately to telephone enquiries. The post holder will gather information from patients and referrers, carry out basic call triage and liaise with clinical teams to ensure patients receive appropriate information and follow-up.

Responsibilities also include registering new patients, sourcing and uploading documents, booking and rescheduling appointments, processing appointment outcomes and using the RiO patient management system.

Main Responsibilities

• Provide a helpful, courteous and sensitive response to patients, service users and members of the public by telephone and face to face.
• Gather key information from patients and referrers and carry out initial patient triage.
• Manage patient appointments and provide information about community clinical services.
• Register new patients on RiO and other relevant patient systems.
• Book interpreters and transport where required.
• Confirm patient attendance and organise appointment letters.
• Cancel and reschedule clinics when necessary.
• Provide front-of-house reception and building management support.
• Complete monthly audits and Resus Bag checks.
• Support Band 4 Administrators with referral management and appointment booking.
• Ensure referrals received through generic service emails are saved and processed promptly.
• Handle correspondence between Community Services, patients, GPs and other healthcare professionals.
• Maintain confidentiality at all times.
• Work collaboratively with colleagues and provide cover during periods of absence.
• Complete mandatory training and participate in ongoing professional development.

Essential Requirements

Education and Qualifications

• GCSE/O Level or equivalent.
• A Level or equivalent experience.
• Excellent written and spoken English.

Experience

• Previous administrative or office experience.
• Previous NHS experience.
• Experience booking and changing appointments.
• Experience using RiO and other patient data-entry systems.
• Experience dealing with members of the public face to face and/or by telephone.

Skills and Abilities

• Ability to work effectively as part of a team.
• Ability to respond appropriately in stressful situations.
• Willingness to undertake relevant training.
• Clear and professional communication skills.
• Good organisation, time management and prioritisation skills.
• Flexible approach to changing circumstances and departmental requirements.
• Personally and professionally responsible.

Skilled Worker Sponsorship

Whittington Hospital NHS Trust states that applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Applicants requiring sponsorship should ensure they meet the relevant UK immigration requirements. The advert also notes that overseas Skilled Worker applicants may need to provide criminal record certificates for countries where they have lived for the required period.

DBS Check

This position is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Application Process

Applications should be submitted through the NHS Jobs application system before the closing date of 19 October 2026.

Employer: Whittington Hospital NHS Trust
Location: Crouch End Health Centre, Middle Lane, London, N8 8PN
Reference: 220-WHT-8333766

Source: NHS Jobs