Are you looking to kick-start 2025 with an exciting new role in customer service? This opportunity might be just what you’re looking for. Join a team of experts in sports hospitality and be part of delivering exceptional customer experiences for major international sporting events.

Location

• Remote UK, hybrid

Contract

• 18-month fixed-term contract

Working Hours

• 09:00 – 18:00 or 08:00 – 17:00, Monday to Friday

Holidays

• 25 days plus bank holidays

Role of the Job

As a Customer Service Representative, you’ll play a vital role in supporting the hospitality operation for a major international club football event hosted in the USA. You’ll work closely with the customer service team to ensure timely delivery of the official hospitality program.

Main Responsibilities

• Manage customer enquiries via email, live chat, and telephone
• Support the customer service team to ensure timely delivery of the official hospitality program
• Draft internal documents and external communications
• Data input using Microsoft packages, Salesforce CRM, and bespoke internal systems
• Assist in preparing CRM communications, standardized customer responses, and FAQs
• Comply with company ISO requirements

FAQs

• What kind of experience do I need for this role?

Professional customer service experience, either face-to-face or remote, is required.

• What skills are essential for this role?

Excellent telephone manner, organizational, problem-solving, and time management skills are necessary.

• Will I have opportunities for professional growth?

The company offers a dynamic work environment with opportunities for growth and development.

• What’s the company culture like?

The company values innovation, customer satisfaction, and teamwork.

• Can I work from home?

Yes

• Are there opportunities for international travel?

Yes, there might be opportunities for international travel and attending sporting events.

• What’s the salary range?

The salary is GBP 25,500 per annum, but it can go up to GBP 27,000 depending on experience.

• How many holidays do I get?

You’ll get 25 days of holiday plus bank holidays.

• What’s the contract duration?

The contract is for 18 months.

• Do I need to know Salesforce CRM?

Knowledge of Salesforce CRM is an advantage, but not required.

• What are the working hours?

The working hours are either 09:00 – 18:00 or 08:00 – 17:00, Monday to Friday.

• Is there life insurance?

Yes, the company offers life insurance as part of the benefits package.

• What’s the company’s mission?

The company aims to deliver exceptional hospitality experiences and set global standards.

• Can I attend sporting events?

Yes, as part of the role, you might have opportunities to attend sporting events.

• What’s the team like?

The team is made up of experts in the industry with decades of experience.

• Do I need to be based in Wilmslow full-time?

While the primary location is Wilmslow, you’ll have the opportunity to work from home one day a week.

• What’s the pension contribution like?

The company offers pension contribution as part of the benefits package.

• Are there opportunities for growth within the company?

The company operates in 68 territories and has a talented workforce spanning 25+ nationalities, offering opportunities for growth.

Salary Package

• GBP 25,500 per annum
• Potential to earn up to GBP 27,000 depending on experience
• Life insurance
• Pension contribution
• 25 days of holiday plus bank holidays

Required Documents

• Resume/CV

How to apply

If you’re interested in this exciting opportunity, please submit your resume and cover letter

Submit Application

After opening the link, scroll down the page to access the application form.

About the Company

• What Makes This Company Tick?

This company is driven by a passion for delivering exceptional hospitality experiences. With a focus on innovation and customer satisfaction, the team strives to set global standards in the sports hospitality industry. The company’s mission is to redefine the way hospitality is delivered, making it an exciting and purposeful place to work.

• What’s on the Horizon?

The company continues to strive for excellence, setting new standards in sports hospitality. With opportunities for growth and development, the company is poised to remain a leader in the industry, delivering innovative and exceptional experiences for clients and customers alike.