The Coca-Cola Company is seeking a highly skilled Customer Service Representative to join its team. This role is responsible for providing exceptional service and support to customers via various communication channels. The ideal candidate will be self-driven, self-motivated, and able to work effectively in a telecommuting environment.
Location
- Remote
Role of the Job
The Customer Service Representative role involves acting as a company ambassador, accurately diagnosing service issues, and delivering high-quality service to customers. This role requires excellent communication and problem-solving skills, as well as the ability to work independently in a remote setting.
Main Responsibilities
- Act as a company ambassador and deliver high-quality service to customers
- Accurately diagnose service issues and resolve customer complaints
- Capture the voice of customers to drive first-call resolution across functions
- Utilize effective communication skills to ensure customer expectations are met
- Actively listen to customer inquiries and apply job knowledge to resolve issues
- Research account call history and use applicable resources/tools to problem-solve
- Escalate customer issues within established guidelines to ensure timely resolution
- Understand performance metrics and apply knowledge to improve quality and capabilities
- Ensure new/revised processes are understood and applied to customer interactions
- Access multiple system applications simultaneously to effectively service customers
- Participate in engagement and team-building activities
- Assist with projects per business needs
FAQs
- What kind of experience do I need for this role?
2+ years of customer service or contact center experience is required
- What skills are essential for this role?
Excellent communication and people skills, as well as Microsoft Office experience.
- Is CRM experience necessary for this role?
No, CRM experience is preferred but not required.
- What kind of environment will I be working in?
This is a remote role, and you will be working from home with high-speed internet and an isolated environment.
- What are the working hours for this role?
This role requires flexibility and availability to work varying shifts, including evenings and weekends.
- How will I be evaluated in this role?
Performance will be evaluated based on quality, productivity, and customer satisfaction.
- What benefits does the company offer?
A full range of medical, financial, and other benefits, dependent on the position.
- What is the salary range for this role?
$48,400 – $55,900 per year, depending on geography, job-related knowledge, and experience.
- Is relocation required for this role?
No, relocation is not required for this role.
- What kind of training will I receive?
Systems training, process training, and ongoing support to ensure success in the role.
- Can I work independently in this role?
Yes, this role requires self-motivation and the ability to work independently in a remote setting.
- What kind of customers will I be working with?
Diversified group of customers, including retail and grocery outlets, theme parks, movie theaters, and restaurants.
- What are the company’s values?
The company values curiosity, empowerment, inclusivity, and agility, and prioritizes continuous learning and growth.
- Is this a full-time role?
Yes, this is a full-time role with a high level of responsibility and opportunity for growth.
Salary Package
- $48,400 – $55,900 per year, depending on geography, job-related knowledge, and experience.
In addition to base pay, the company offers a range of benefits, including medical, financial, and other benefits, dependent on the position.
Required Documents
- Resume
- Cover letter
How to Apply
If you are a highly motivated and customer-focused individual, apply today!
Submit Application
Take a minute to learn about the company!
About The Coca-Cola Company
- The Story Behind the Company
The Coca-Cola Company has a rich history that spans over 130 years. Founded in 1886 by pharmacist John Pemberton, the company has grown into a global beverage leader with a portfolio of over 250 products. From its humble beginnings in Atlanta, Georgia, to its current status as a global brand, The Coca-Cola Company has remained committed to its core values of innovation, quality, and customer satisfaction.
- A Global Presence
The Coca-Cola Company’s global presence is a key factor in its success. With operations in over 200 countries, the company has built a vast network of bottling partners, distributors, and retailers that enable it to reach consumers in even the most remote locations. This global reach has allowed the company to tap into new markets and capitalize on emerging trends, further solidifying its position as a leader in the beverage industry. From the bustling streets of Tokyo to the vibrant markets of Latin America, The Coca-Cola Company’s products are enjoyed by people from all walks of life.
- A Legacy That Continues to Grow
As The Coca-Cola Company looks to the future, it remains committed to its core values of innovation, quality, and customer satisfaction. With a strong foundation, a diverse portfolio of brands, and a global presence, the company is well-positioned to continue growing and evolving in response to changing market trends and consumer preferences. The company’s legacy is one of innovation, excellence, and a passion for delivering high-quality products that meet the needs of consumers around the world. As it continues to grow and expand its reach, The Coca-Cola Company remains dedicated to its purpose of refreshing the world and making a difference.