The Customer Care Representative role is a part-time position that involves providing high-quality customer support to clients. This role is perfect for individuals who are service-oriented, enjoy engaging with customers, and are passionate about attending to details. As a Customer Care Representative, you will work under the direct leadership of the Customer Care Manager in the Culture and Advocacy department, providing support using the Christian, classical ethos, and pedagogy of Classical Conversations.

• Remote (US)

You will not be required to work from an office, and you can manage your work schedule from the comfort of your own home.

Employment type

Part Time, Non-Exempt

Work Schedule:

• Monday through Friday, 8:30 AM to 5:00 PM

Role of the Job

As a Customer Care Representative, you will be responsible for providing high-quality customer support to clients. You will work under the direct leadership of the Customer Care Manager, and your role will involve responding to customer inquiries, resolving issues, and ensuring customer satisfaction. You will also be required to maintain strong relationships and communication within the team and steward communications with timeliness and wisdom in a remote environment.

Main Responsibilities

• Answer customer questions and fix problems
• Keep track of customer issues and make reports
• Find ways to improve things based on customer feedback
• Work well with the team, even from a distance
• Communicate clearly and politely with customers and team members

Important Skills

• Good listening skills
• Clear and respectful communication
• Ability to work independently and as part of a team

FAQs

• What are the minimum qualifications for this role?

High school education, basic writing skills, and basic proficiency in MS Word, Excel, and Outlook are required.

• Is prior customer care experience necessary?

No prior customer care experience is necessary, but a passion for providing high-quality customer support is required.

• What kind of training will I receive?

You will receive training on customer care case management programs, including CC Connected, Helpful TalkDesk, HubSpot Acumatica, and Shopify.

• What are the working hours for this role?

The working hours for this role are Monday through Friday, 8:30 AM to 5:00 PM.

• Is this a remote role?

Yes, this is a remote role, and you can work from anywhere in the United States.

• What benefits does the company offer?

The company offers performance-based bonuses, matching 401k, vacation accrual, professional development, and employee assistance programs.

• How will I be evaluated in my role?

You will be evaluated based on your performance in providing high-quality customer support, responding to customer inquiries, and ensuring customer satisfaction.

• What kind of software will I be using?

You will be using customer care case management programs, including CC Connected, Helpful TalkDesk, HubSpot Acumatica, and Shopify.

• How does the company support employee well-being?

The company offers employee assistance programs and professional development opportunities to support employee well-being.

• Can I choose my own working hours?

No, the working hours for this role are fixed, Monday through Friday, 8:30 AM to 5:00 PM.

• How will I communicate with the team?

You will communicate with the team through remote communication channels, and you will be required to steward communications with timeliness and wisdom.

• What kind of reports will I be required to produce?

You will be required to produce reports on customer-related issues and communicate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback.

• Is travel required for this role?

Yes, travel is required for 1-2 weeks per year to contribute to select meetings, events, and to complete additional training.

• What kind of skills are required for this role?

Good listening, dialectic, and formal communication skills are required for this role.

Salary package

• $15 per hour

Required document

• Resume/CV

How to apply

To initiate the application process, kindly submit your application below.

Submit Application

Take a moment to read about the company

About Classical Conversations

Classical Conversations has established itself as a leader in the education sector, providing high-quality programs and services to students and families. With a strong foundation in classical, Christian education, this organization has been dedicated to helping students achieve academic excellence and develop strong character. The commitment to delivering exceptional education has earned Classical Conversations a reputation as a trusted partner for families seeking a well-rounded education.

• History and Mission

Classical Conversations was founded with a mission to provide high-quality, classical education to students. Since its inception, the organization has grown and evolved, but the commitment to delivering exceptional education has remained constant. Today, Classical Conversations continues to serve students and families, providing a range of programs and services designed to support academic success and personal growth.

• Customer Support

Classical Conversations is committed to delivering exceptional customer support, recognizing the importance of responsiveness and empathy in building strong relationships with students and families. The organization’s customer support team is dedicated to providing timely and effective support, ensuring that students and families have the resources they need to succeed.