Join Deel, the all-in-one payroll and HR platform for global teams, as a Customer Success Manager (CSM) in the EMEA region. As a CSM, you’ll be the face and voice of Deel for clients, building genuine relationships and driving long-term revenue growth.
Location
- Remote (UK, Spain, France, Germany, Serbia, Italy, UK, or anywhere in the EMEA region)
Department
- Customer Success
Employment Type
- Full-time
Role of the Job
As a Customer Success Manager, you’ll be responsible for building strong relationships with clients, identifying pain points, and providing solutions to drive growth and revenue. You’ll serve as a trusted advisor, championing new products and capabilities to facilitate client expansion.
Main Responsibilities
- You’ll be in charge of a lot of small client accounts, helping them with their needs
- Identify potential issues that might make clients leave and flag them so you can fix the problem
- Get to know your clients, understand their needs, and provide solutions to help them grow
- Collect feedback from clients about the product and share it with the team to make improvements
- Work with other teams to make sure clients have a great experience and stay happy
- Show clients how to get the most out of the platform, which will keep them engaged and happy
FAQs
- What kind of experience do I need for this role?
You need 2+ years of experience in client-facing roles, preferably in CSM or Account Manager positions.
- What industries has Deel worked with before?
Deel has worked with various industries, focusing on fast-growth startups and scale-ups.
- Can I work from anywhere?
Yes, this is a remote job, and you can work from anywhere in the EMEA region.
- What kind of support will I receive as a new CSM?
You’ll receive training and support from the Customer Success team to ensure your success.
- How does Deel prioritize customer success?
Deel prioritizes customer success through proactive relationship-building and tailored solutions.
- What are the key performance indicators (KPIs) for this role?
KPIs include customer retention, revenue growth, and customer satisfaction.
- Can I negotiate my salary?
Yes, Deel offers competitive pay, and you can discuss your salary during the hiring process.
- What benefits does Deel offer?
Deel offers stock grant opportunities, flexible work arrangements, and scalable benefits.
- How does Deel approach diversity and inclusion?
Deel values diversity and inclusion, providing equal opportunities and accommodations for all employees.
- What’s the company culture like at Deel?
Deel’s culture is dynamic, collaborative, and focused on continuous learning and innovation.
- How does Deel ensure customer satisfaction?
Deel ensures customer satisfaction through proactive support, tailored solutions, and continuous feedback.
- Can I apply if I don’t have experience in HR-Tech or SaaS?
Yes, you can apply, but experience in these fields is preferred.
- What’s the typical career path for a CSM at Deel?
The typical career path involves growth into senior roles, leadership positions, or specialized areas like product development.
- How does Deel support employee growth and development?
Deel supports employee growth through training, mentorship, and opportunities for advancement.
- What’s the work-life balance like at Deel?
Deel prioritizes work-life balance, offering flexible work arrangements and remote work options.
Salary Package
To be discussed upon application.
Required Documents
- Resume/CV
- Cover letter (optional)
How to Apply
To apply, submit your resume or CV through Deel’s careers page. Ensure you meet the qualification requirements and are prepared to discuss your experience and skills.
Submit Application
About Deel
- The Future of Work
Deel is transforming the way global talent connects with world-class companies. By providing an all-in-one payroll and HR platform, Deel unlocks global opportunities for every person, team, and business.
- The Deel Platform
Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 100+ countries.
- Global Reach
Deel’s team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture. This global reach enables Deel to provide tailored solutions for businesses and individuals worldwide.
- Unlocking Global Opportunities
Deel is a pioneering force in the global work revolution, providing an all-in-one payroll and HR platform that empowers businesses and individuals to thrive in a rapidly changing world. With a vision to unlock global opportunities for every person, team, and business, Deel is breaking down borders and redefining the way talent connects with world-class companies. By harnessing the power of technology, Deel enables seamless collaboration, efficient workflows, and tailored solutions for businesses and individuals alike.