Automattic is looking for talented Customer Support professionals to join their team. As a Customer Support representative, you’ll play a key role in delivering exceptional customer experiences across various products, including (link unavailable), WooCommerce, and Tumblr. This role requires a unique blend of technical troubleshooting, customer advocacy, and solution design.

Location

• Remote (work from anywhere)

This is a fully-remote job, and Automattic operates globally. Customer Support representatives can work from anywhere in the world.

Company

• Automattic

Employment type

• Full-time

Role of the Job

The Customer Support representative role is a critical part of Automattic’s customer success team. You’ll work with customers to solve technical problems, provide guidance, and ensure they get the most out of Automattic’s products.

Main Responsibilities

• Help customers via email, live chat, and calls
• Identify patterns and create solutions to prevent issues from arising
• Advocate for customers and provide feedback to product teams
• Collaborate with teams across the company to improve the customer experience
• Create a better system by teaching colleagues and shaping tools, workflows, and information

Qualification Needed

• Prior experience working with customers in a technical support or customer success role
• Exceptional communication skills and ability to build trust with diverse customers
• Ability to work independently and as part of a team
• Experience with WordPress is strongly preferred

Frequently Asked Questions

• What does a typical day look like for a Customer Support representative?

A typical day involves responding to customer inquiries, solving technical problems, and collaborating with teams to improve the customer experience.

• What kind of support can I expect as a Customer Support representative?

You’ll receive comprehensive training and support from the team, plus access to tools and resources to help you succeed.

• How does Automattic prioritize customer satisfaction?

Automattic prioritizes customer satisfaction by providing exceptional customer support, soliciting feedback, and continuously improving products and services.

• What opportunities are there for growth and development within the company?

Automattic offers opportunities for training, mentorship, and growth, allowing employees to take ownership of their development and pursue new challenges.

• What is the company culture like?

Automattic’s culture is collaborative, innovative, and customer-centric, with a focus on delivering exceptional customer experiences.

• How does Automattic support remote work?

Automattic supports remote work by providing flexible work arrangements, virtual meetings, and collaboration tools.

• What benefits does Automattic offer to its employees?

Automattic offers a range of benefits, including competitive salaries, comprehensive health insurance, and generous paid time off.

• How does Automattic approach professional development?

Automattic approaches professional development by providing opportunities for training, mentorship, and growth, allowing employees to take ownership of their development.

• What kind of impact can I expect to make as a Customer Support representative?

As a Customer Support representative, you’ll make a significant impact on customer satisfaction and retention rates, shaping the company’s products and services.

• How does Automattic prioritize diversity and inclusion?

Automattic values diverse backgrounds and perspectives, striving to create a workplace that is welcoming and inclusive for all employees.

Salary package

• $40k – 68k/yr

Required document

• Resume/CV

How to apply

To apply for the Customer Support role at Automattic, visit the company’s official website

Submit Application

Take a moment to read about the company

About Automattic

• What Makes This Company Tick?

Automattic’s mission is to democratize publishing, commerce, and messaging, making it possible for anyone to tell their story, sell their product, and manage their communications from a single source. This mission drives the company’s innovation and commitment to customer satisfaction.

• Who’s Behind the Scenes?

Automattic has a global team of over 1,400 employees, known as Automatticians, who work together to create and deliver exceptional products and services. These individuals are passionate about making the web a better place and are skilled in various areas, including technology, design, and customer support

• What’s on the Horizon?

Automattic continues to innovate and expand its product offerings, pushing the boundaries of what’s possible on the web. The company remains committed to its mission and values, striving to make a positive impact on the world.

Automattic’s dedication to Open Source and its commitment to diversity, equity, and inclusion are integral to its success and impact. The company’s products and services are designed to be accessible and user-friendly, making it possible for people from all walks of life to create and succeed online.