Exciting opportunity for a Customer Service Advisor to work remotely! This role plays a key part in delivering outstanding customer experiences.

Location

• Remote (work from home)

Start Date

• 2nd June

Hours

• 35 hours per week, with shifts between 8:00am and 8:00pm, Monday to Saturday, and 9:00am and 5:00pm on Sundays

Weekend and bank holiday work

• 1 in 5 weekends and bank holidays

Role of the Job

The Customer Service Advisor will be the first point of contact for customers, supporting them with both new and existing policies. This role requires a high level of professionalism, empathy, and excellent communication skills.

Main Responsibilities

• Handling Calls: Manage inbound and outbound calls with a helpful, polite, and professional manner.
• Proactive Solutions: Deliver proactive solutions and advise customers on policy upgrades.
• Medical Screenings: Carry out medical screenings where required.
• Policy Record Management: Update policy records with accurate notes.
• Timely Follow-up: Ensure all services and follow-up actions are completed within agreed timescales, keeping customers informed throughout.

Qualification Needed

• Good general education, including GCSEs or equivalent in Maths and English (Grades A-C)
• A genuine passion for delivering excellent customer service
• Strong organisational skills and attention to detail
• Ability to remain calm and empathetic in high-pressure situations
• Comfortable working a range of shifts, including weekends and bank holidays
• Able to work effectively from home

FAQs

• Is this a remote job?

Yes, this is a remote Customer Service Advisor role.

• What are the working hours for this role?

The working hours are 35 hours per week, with shifts between 8:00am and 8:00pm, Monday to Saturday, and 9:00am and 5:00pm on Sundays.

• What is the salary for this role?

The salary is £31,000 – £42,000 per annum, with a performance bonus of £2,045.

• Do I need to have experience in customer service to apply for this job?

While previous experience in customer service is desirable, it’s not the only requirement.

A genuine passion for delivering excellent customer service and strong organisational skills are also essential.

• Will I receive training for this role?

Yes, comprehensive training and continuous support are provided to help you grow your career.

• What kind of benefits does the company offer?

The company offers a range of benefits, including a competitive annual leave allowance, auto-enrolled pension scheme, performance-based bonus, private medical cover, and discounts on products and services.

• How will I be managed in this remote role?

You will be managed by a dedicated team leader who will provide regular check-ins and support.

• What kind of support will I receive in this role?

You will receive comprehensive training, continuous support, and access to a range of resources to help you excel in this role.

• How does the company prioritize employee well-being?

The company prioritizes employee well-being by providing a supportive and flexible work environment, as well as access to a range of wellness resources.

• Can I work from anywhere in the world?

While the job is remote, you will need to ensure you have a stable internet connection and a suitable workspace.

• How will I communicate with the team?

You will communicate with the team through regular virtual meetings and updates.

• What is the company culture like?

The company has a dynamic and supportive team environment that values diversity and inclusion.

• How do I know if I’m a good fit for this role?

If you have a passion for delivering excellent customer service, strong organisational skills, and the ability to work effectively in a remote environment, you may be a good fit for this role.

• Can I apply if I don’t have experience working in a remote or contact centre environment?

Yes, previous experience in a remote or contact centre environment is desirable but not essential.

• What is the start date for this role?

The start date for this role is 2nd June.

• How long is the probationary period for this role?

The probationary period is not specified, but you will receive support and guidance during this time.

• What kind of career development opportunities are available in this role?

This role provides opportunities for growth and development in customer service and related fields.

• How does the company support employee career development?

The company supports employee career development through comprehensive training, continuous support, and opportunities for advancement.

• What kind of technology will I need to use in this role?

You will need to use a computer and software applications to manage customer records and communicate with customers.

Salary package

• £31,000 – £42,000 per annum
• Bonus: £2,045 performance bonus

Required document

• Resume/CV

How to apply

To apply, submit your application

Submit Application

Take a moment to read about the company

About Allianz

• History and Mission

Allianz Group is one of the most trusted insurance and asset management companies in the world. With a rich history of caring for customers and employees, the company’s mission is to provide protection and care to individuals and businesses around the globe. This mission is built on a foundation of trust, integrity, and a commitment to excellence.

• Diversity and Inclusion

Allianz values diversity and inclusion, recognizing that a diverse workforce is essential to driving innovation and success. The company is proud to be an equal opportunity employer and welcomes applications from individuals of all backgrounds.

• Corporate Social Responsibility

Allianz is committed to giving back to the community and supporting initiatives that promote social responsibility and sustainability. The company’s corporate social responsibility initiatives are designed to make a positive impact on the world and promote a culture of care and compassion.