SQUIRE is a leading business management system designed for barbers, shop owners, and their communities. The company is looking for a Customer Support Specialist I to join their team and provide exceptional support to customers.

Location

• Remot(UK)

This is a 100% remote job, and the successful candidate can work from anywhere in the UK. The working hours will be between 9 AM – 6 PM GMT.

Employment Type

Full-Time Exempt

Category

• Customer Support

Schedule

• Flexible shifts between 9 AM – 6 PM GMT

Role of the Job

As a Customer Support Specialist I, you will be the primary point of contact for customers, providing immediate assistance, troubleshooting issues, and ensuring a positive customer experience.

Main Responsibilities

• Engage with customers through chat, phone, and text messaging to assist with level 1 support requests
• Diagnose and resolve customer issues in a timely and efficient manner
• Develop a comprehensive understanding of SQUIRE’s products and services
• Demonstrate excellent written communication skills in a chat-based environment
• Document interactions and escalate complex issues to internal teams as necessary
• Collaborate with cross-functional teams to resolve complex issues
• Stay informed about product updates, industry trends, and best practices.

Qualification Needed

• 1-3 years experience in Customer Success or Technical Support
• Familiarity with Mac OS, iPad, iOS, and Android devices
• Previous experience working with a CRM solution and Ticketing System
• Excellent oral and written communication skills
• Strong emotional intelligence and ability for dynamic partnership across departments
• Detail-oriented and data-driven
• Impeccable time management and self-sufficient with a strategic mindset
• Flexibility to work evenings and weekends.

FAQS

• What kind of experience do I need for this role?

You need 1-3 years of experience in Customer Success or Technical Support.

• Can I work from home?

Yes, this is a 100% remote job, and you can work from anywhere in the UK.

• What are the working hours?

The working hours will be between 9 AM – 6 PM GMT, but the schedule is flexible.

• What kind of support will I receive?

You will receive training and support from the team to ensure you have the skills and knowledge needed to succeed in this role.

• How do I stay organized and manage my time effectively?

You will be expected to manage your time effectively and prioritize tasks to meet the needs of customers.

• What kind of impact will I make in this role?

You will play a critical role in ensuring a positive customer experience and building strong relationships with customers.

• Can I advance in my career?

Yes, SQUIRE offers opportunities for career growth and development.

• What kind of benefits does this role offer?

This role offers a range of benefits, including a new hire stock grant, 100% employer-paid medical/dental/vision insurance, pension plan, generous PTO and Parental Leave policies.

• How do I handle complex customer issues?

You will be expected to escalate complex issues to internal teams as necessary and collaborate with cross-functional teams to resolve issues.

• Can I work independently?

Yes, you will be expected to work independently and manage your time effectively.

• How do I stay up-to-date with product updates and industry trends?

You will be expected to stay informed about product updates, industry trends, and best practices to enhance your ability to support customers.

• What kind of communication skills do I need?

You need excellent oral and written communication skills, with the ability to communicate effectively with customers and internal teams.

• Can I work in a team?

Yes, you will be expected to collaborate with cross-functional teams to resolve complex issues and provide support to customers.

• How do I prioritize tasks and manage my workload?

You will be expected to prioritize tasks effectively and manage your workload to meet the needs of customers.

• What kind of tools and software will I use?

You will use a range of tools and software, including CRM solutions and ticketing systems.

• Can I ask for accommodations during the interview process?

Yes, SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities.

• How do I know if I’m a good fit for this role?

If you have excellent communication skills, are detail-oriented, and can work independently, you may be a good fit for this role.

• What kind of support will I receive from the team?

You will receive ongoing support and training from the team to ensure you have the skills and knowledge needed to succeed in this role.

• Can I work flexible hours?

Yes, the schedule is flexible, and you will be expected to work shifts between 9 AM – 6 PM GMT.

Required document

• Resume/CV

How to apply

To initiate the application process, kindly submit your application below.

Submit Application

About SQUIRE

• Mission

SQUIRE’s mission is to empower barbers and shop owners to unlock their full potential as artists and entrepreneurs. The company provides custom-branded tools, resources, and guidance to help barbers attract and retain more customers, efficiently manage their shop operations, and increase their revenue.

• History

SQUIRE was founded in 2015 with a vision to bridge the gap between personal craft and business goals for barbers. Since then, the company has grown to become a trusted partner for over 4,000 shops in more than a thousand cities around the globe. SQUIRE’s innovative approach to business management has enabled barbers to focus on their craft while streamlining their operations and increasing revenue.

• Values

SQUIRE’s values are centered around providing exceptional support to customers, fostering a culture of innovation, and promoting teamwork and collaboration. The company believes in empowering its employees to make a positive impact on the lives of barbers and their communities. SQUIRE’s values include:

• Customer-centric approach: Providing exceptional support to customers and ensuring their success
• Innovation: Continuously improving and innovating to meet the evolving needs of barbers and shop owners
• Teamwork: Fostering a culture of collaboration and teamwork to achieve common goals
• Empowerment: Empowering employees to make a positive impact on the lives of barbers and their communities

• Products and Services

SQUIRE offers a range of products and services designed to help barbers and shop owners manage their businesses more efficiently. These include:

• Custom-branded tools: Providing barbers with custom-branded tools to attract and retain more customers
• Resources and guidance: Offering resources and guidance to help barbers efficiently manage their shop operations and increase their revenue
• Streamlined booking: Providing streamlined booking systems to help barbers manage appointments and bookings more efficiently
• Real-time earning dashboards: Offering real-time earning dashboards to help barbers track their revenue and make informed decisions

• Impact

SQUIRE’s innovative approach to business management has had a significant impact on the lives of barbers and their communities. By providing exceptional support and resources, SQUIRE has enabled barbers to focus on their craft while streamlining their operations and increasing revenue. The company’s commitment to customer satisfaction and innovation has made it a trusted partner for barbers around the globe.