Togetherwork is seeking a highly skilled and motivated Customer Support Representative to join their team on a part-time basis. This role is perfect for individuals who enjoy troubleshooting software issues and providing top-notch service to customers. As a Customer Support Representative, you will be working with the Rec & Leisure business line, specifically supporting dance studios with software that enables online registration, tuition calculation, and payment options.

Location

• Remote (work from home)

This is a remote job, and you will be working from home. The role requires working between 20-29 hours per week, with shifts ranging from Monday to Friday between 9am and 5pm ET. Tuesdays and Wednesdays are required workdays.

Work Schedule

• 20-29 hours per week, Monday to Friday, 9am-5pm ET

Required Workdays

• Tuesdays and Wednesdays.

Duration

• Temporary, expected to end on September 30, 2025.

Role of the Job

As a Customer Support Representative, your primary responsibility will be to provide exceptional customer service to dance studios using Togetherwork’s software. You will be responding to client questions and issues, troubleshooting software problems, and documenting frequently asked questions. Your goal will be to ensure that customers have a great experience using the product and are successful in their business endeavors.

Main Responsibilities

• Respond to client questions and issues via phone, chat, and email
• Troubleshoot software issues and provide solutions to customers
• Document frequently asked questions and prepare knowledge-based content
• Work with Development and Quality Assurance teams to identify, triage, and resolve system issues
• Document requirements and user stories for production issues and feature requests.

Qualification Needed

• Strong customer service and analytical skills
• Comfortable helping customers via phone support
• Ability to diagnose and explain complex solutions to technical and non-technical audiences
• Proficient in Microsoft Office Suite or related software
• Flexible work schedule; must be able to work on weekends
• Excellent communication (written and verbal) and time management skills
• Proven track record of outstanding performance and achieving goals
• Success-driven, works well in a team, and enjoys a dynamic and changing environment
• Previous experience with SaaS or payments industry (not mandatory)

FAQS

• What kind of software does Togetherwork use?

Togetherwork uses a SaaS solution that enables dance studios to offer online registration, tuition calculation, and payment options.

• What are the working hours for this role?

The role requires working between 20-29 hours per week, with shifts ranging from Monday to Friday between 9am and 5pm ET

• What is the duration of this role?

This role is temporary and expected to end on September 30, 2025.

• What kind of benefits does Togetherwork offer?

Togetherwork offers a comprehensive employee benefits program, including medical, dental, and vision insurance options, 100% employer-paid short/long-term disability, basic life insurance, 401K option with 100% company match, flexible paid personal/vacation time, and more.

• What kind of support will I receive as a Customer Support Representative?

You will receive training and support from the Togetherwork team to ensure that you are equipped to handle customer queries and issues.

• Can I work from home?

Yes, this is a remote job, and you will be working from home.

• What kind of software skills do I need for this role?

You need to be proficient in Microsoft Office Suite or related software.

• Can I apply if I don’t meet every single qualification?

Yes, Togetherwork encourages applicants who are excited about the role but may not meet every single qualification.

Salary package

• $20/hour

Required document

• Resume/CV

Submit Application

About Togetherwork

• What Makes This Company Tick?

Togetherwork is driven by a passion for empowering communities and organizations. The company’s mission-critical tools help clients manage and grow their communities, enhancing member engagement and service delivery. With a focus on integrated software and financial solutions, Togetherwork enables its clients to optimize their operations and achieve their goals.

• What’s the Story Behind This Company?

Togetherwork’s story is one of innovation and dedication. The company was founded on the principle of providing integrated software and financial solutions to communities and organizations. With a strong focus on customer service and support, Togetherwork has built a reputation for delivering high-quality solutions that meet the unique needs of its clients.

• What’s on the Horizon?

As Togetherwork continues to grow and evolve, the company is committed to staying at the forefront of innovation. With a focus on developing new and innovative solutions, Togetherwork is poised to make an even greater impact in the years to come. The company’s commitment to customer service and support will remain a core part of its mission, ensuring that clients receive the best possible experience.