Are you passionate about delivering exceptional customer service and supporting high-achieving professionals in achieving their career goals? Do you possess excellent communication skills, emotional intelligence, and a strong attention to detail? If yes, then this Customer Support Specialist role at a well-established career services company might be the perfect fit for you. As a Customer Support Specialist, you will be responsible for managing client relationships, handling client communications, and providing support to clients through their career services journey.
Location
- Remote (work from home)
This is a remote position, and you can work from the comfort of your own home. However, you must be available to work fixed hours (9:00 AM – 6:00 PM Alexandria, VA time, or 9:00 PM – 6:00 AM Manila time) with a one-hour unpaid break in between.
Employment type
- Full-time (40 hours per week or 8 hours per day, Monday – Friday)
Schedule
- Fixed Schedule
Industry
- Career Services
Role of the Job
As a Customer Support Specialist, you will be the primary point of contact for clients, managing their relationships and providing support throughout their career services journey. You will handle client communications, respond to inquiries, and navigate challenging client situations with patience and professionalism. Your goal will be to deliver exceptional customer service, build strong client relationships, and help clients achieve their career goals.
Main Responsibilities
- Manage client relationships and serve as primary point of contact
- Handle client communications and respond to inquiries
- Support clients through their career services journey
- Navigate challenging client situations with patience and professionalism
- Maintain high standards of written and verbal communication
- Demonstrate emotional intelligence when working with anxious or demanding clients
Qualifications Needed
- Excellent command of written and verbal English
- Strong attention to detail
- Superior customer service skills
- High level of emotional intelligence and patience
- Professional communication style
- Problem-solving abilities
- Cultural awareness and sensitivity
Frequently Asked Questions
- What are the working hours for this role?
The working hours for this role are 9:00 AM – 6:00 PM Alexandria, VA time, or 9:00 PM – 6:00 AM Manila time, with a one-hour unpaid break in between.
- Is this a remote position?
Yes, this is a remote position, and you can work from the comfort of your own home.
- What kind of clients will I be working with?
You will be working with high-achieving professionals in the Washington DC area, providing support and guidance throughout their career services journey.
- What are the key skills required for this role?
The key skills required for this role include excellent command of written and verbal English, strong attention to detail, superior customer service skills, high level of emotional intelligence and patience, professional communication style, problem-solving abilities, and cultural awareness and sensitivity.
- What kind of support will I receive in this role?
You will be part of a dedicated team, and you will receive support and guidance from your colleagues and superiors.
- How do I stay organized and manage my time effectively in this role?
You will be working fixed hours, and you will be expected to manage your time effectively to meet the demands of the role.
- What are the opportunities for growth and development in this role?
This role offers opportunities for growth and development, and you can expect to learn new skills and take on new challenges.
- What is the company culture like?
The company culture is focused on delivering exceptional customer service and supporting high-achieving professionals in achieving their career goals.
How do I handle difficult or demanding clients?
You will be expected to demonstrate emotional intelligence and professionalism when working with anxious or demanding clients.
- What are the benefits of working in this role?
The benefits of working in this role include HMO coverage for eligible locations, permanent work-from-home arrangement, immediate hiring, and steady freelance job opportunities.
- How do I stay up-to-date with industry trends and developments?
You will be expected to stay up-to-date with industry trends and developments, and you will receive support and guidance from your colleagues and superiors.
- What kind of communication style is expected in this role?
A professional communication style is expected in this role, and you will be expected to maintain high standards of written and verbal communication.
- Can I work independently in this role?
Yes, you will be expected to work independently in this role, but you will also be part of a dedicated team.
Salary packages
To be discussed upon application.
Required document
- Resume/CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About the Company
- A Legacy of Excellence
The company has been a leading provider of career services for high-achieving professionals in the Washington DC area for many years. With a proven track record of delivering exceptional results, the company has earned a reputation for excellence in the industry. The company’s team of experienced professionals is dedicated to helping clients achieve their career goals through premium writing and coaching services.
- A Commitment to Client Success
At the heart of the company’s mission is a commitment to client success. The team is passionate about delivering personalized support and guidance to each client, helping them navigate the complexities of their careers and achieve their goals. Whether it’s crafting a winning resume, preparing for a job interview, or developing a career strategy, the company’s services are designed to help clients succeed.
- A Team of Experts
The company’s team of experts is comprised of experienced professionals with a deep understanding of the career services industry. Each team member brings a unique set of skills and expertise to the table, ensuring that clients receive comprehensive support and guidance. From resume writing to career coaching, the team is equipped to handle every aspect of a client’s career journey.
- A Client-Centric Approach
The company takes a client-centric approach to delivering career services. Each client is treated as an individual, with unique needs and goals. The team works closely with clients to understand their specific requirements and develop personalized solutions that meet their needs. This approach has enabled the company to build strong relationships with clients and deliver exceptional results.