Are you passionate about delivering exceptional customer experiences? Do you have a knack for writing and a keen analytical mind? Reedsy is looking for a Customer Happiness Intern to join their team of 8 for a 6-month internship. As a Customer Happiness Intern, you will be responsible for offering support to authors and creative publishing professionals, optimizing conversion, and contributing to maintaining a high NPS. If you’re a motivated and enthusiastic individual with strong writing skills, this could be the perfect opportunity for you.

Location

• Remote (work from home)

This is a remote internship, which means you can work from the comfort of your own home. Whether you’re based in the United Kingdom, United States, Spain, France, Netherlands, you can apply for this role.

Duration

• 6 months

Employment type

• Temporary

Role of the Job

As a Customer Happiness Intern, you will be part of a team that is passionate about delivering exceptional customer experiences. Your role will involve offering support to Reedsy users, reviewing projects submitted on the platform, building customer funnels, maintaining and updating the FAQ, suggesting product features based on user feedback, and contributing to maintaining a high NPS.

Main Responsibilities

• Offer support to authors and creative publishing professionals
• Review projects submitted on the platform
• Build customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy’s features to them
• Maintain and update the FAQ based on user feedback and questions
• Suggest product features based on user feedback
• Contribute to maintaining a high NPS (currently at 86!)

FAQs

• What kind of experience do I need to apply for this role?

No prior experience is necessary, but customer support experience is welcomed.

• Do I need a degree to apply for this role?

No, no degree is required.

• What are the working hours for this internship?

This is a full-time internship, which means you’ll be working 35-40 hours per week.

• Can I work from home?

Yes, this is a remote internship, which means you can work from the comfort of your own home.

• What kind of support will I receive during this internship?

You’ll receive support and guidance from the team, and you’ll have the opportunity to learn and grow in your role.

• How do I know if I’m selected for an interview?

If your application is successful, you’ll be contacted to discuss further.

• What are the benefits of this internship?

You’ll gain valuable experience in customer support, and you’ll have the opportunity to work with a talented team.

• Can I apply if I’m not fluent in English?

No, native-level English is required for this role.

• Is this internship suitable for students?

Yes, this internship is suitable for students who are looking for a remote opportunity.

• Can I work on other projects during this internship?

This is a full-time internship, which means you’re expected to focus on your role as a Customer Happiness Intern.

• How will I be trained for this role?

You’ll receive training and support from the team to ensure you’re equipped with the skills and knowledge needed to excel in this role.

• What kind of projects will I be working on?

You’ll be working on projects that involve offering support to authors and creative publishing professionals, reviewing projects submitted on the platform, and building customer funnels.

• Can I apply if I don’t have any experience in customer support?

Yes, you can apply even if you don’t have prior experience in customer support.

• What are the next steps after applying for this internship?

If your application is successful, you’ll be contacted to discuss further.

How to apply

To initiate the application process, kindly submit your application below.

Submit Application

A Platform for Authors

Reedsy is a revolutionary platform that connects authors with the industry’s best publishing professionals. The platform has been designed to provide authors with the tools and resources they need to create beautiful books. With a curated marketplace, authors can find and collaborate with top-notch editors, designers, marketers, and publicists who can help bring their books to life.

• What Sets Reedsy Apart

Reedsy stands out from other publishing platforms due to its commitment to quality and excellence. The platform’s team of experts carefully vets each publishing professional before allowing them to join the marketplace. This ensures that authors have access to the best talent in the industry, and that they can trust the professionals they work with.