Are you looking for a fulfilling career in customer service? Alorica is offering a fantastic opportunity for a Healthcare Customer Service Representative to join their team. As a Customer Service Representative, you will be the face of the company, interacting with clients and providing top-notch support to resolve their concerns. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and are looking for a dynamic work environment.
Location
- Remote (work from home)
Employment type
- Full-time
Role of the job
As a Customer Service Representative, you will be responsible for addressing customer concerns, providing support, and resolving issues related to healthcare products or services. Your goal will be to deliver exceptional customer experiences, build trust, and ensure customer satisfaction
Main Responsibilities
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
Qualification Needed
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous- Customer-oriented
FAQs
- What kind of experience do I need to apply for this role?
You don’t need direct experience in healthcare, but customer service experience is a plus. Alorica provides training to help you succeed in the role.
- Can I work from home?
Yes, this is a work-at-home position. You’ll need a private residence with a reliable internet connection and a dedicated workspace.
- What kind of equipment will I need to provide?
You’ll need to provide a computer, webcam, and internet connection (DSL or Cable only). Alorica will provide some equipment, but you’ll need to ensure your internet meets the minimum speed requirements.
- What are the working hours?
As a full-time employee, you’ll work a standard 8-hour shift. However, the exact hours may vary depending on the client’s needs.
- How do I track my work hours?
Alorica uses a time-tracking system to monitor work hours. You’ll need to log in and out of the system to track your hours.
- What kind of support will I receive?
You’ll receive comprehensive training, ongoing support from the team, and access to resources to help you succeed in the role.
- Can I advance in my career?
Yes, Alorica promotes from within. With hard work and dedication, you can move up to leadership roles or explore other opportunities within the company.
- What kind of benefits does Alorica offer?
Alorica offers a range of benefits, including health, dental, and vision coverage, 401(k) retirement plan, paid holidays, and more.
- Can I apply if I don’t have a computer?
It’s recommended that you have a computer that meets the minimum requirements. However, Alorica may provide some equipment. It’s best to check with the team during the application process.
- How long is the training process?
The training process varies depending on the role and client needs. Alorica provides comprehensive training to ensure you have the skills and knowledge to succeed.
- What kind of customers will I interact with?
You’ll interact with customers who have questions or concerns about healthcare products or services. You’ll need to be patient, professional, and courteous in your interactions.
Salary package
- $15/hr
Required document
- Resume/CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Alorica
- What Makes This Company Tick?
Alorica is driven by a passion for delivering exceptional customer experiences. The company’s mission is to redefine what it means to be a global leader in customer service and experience, one interaction at a time. With a focus on innovation, technology, and people, Alorica strives to make every customer interaction a positive and memorable one.
- What’s the Story Behind This Company?
Alorica’s story is one of growth, innovation, and dedication to customer service. With locations in 18 countries around the world, the company has built a reputation for delivering high-quality customer experiences. Alorica’s commitment to its employees and customers has earned it a loyal following and a reputation as a leader in the industry.
- What’s on the Horizon?
As a global leader in customer service and experience, Alorica is constantly looking for ways to innovate and improve. The company is committed to staying ahead of the curve and delivering cutting-edge solutions to its clients. With a focus on technology, innovation, and people, Alorica is poised for continued growth and success.