Are you looking for a challenging and rewarding role in customer service? Do you have excellent communication skills and a strong team ethic? If so, this might be the perfect opportunity for you! Wifinity is hiring a Customer Service Advisor to join their team, and this role offers a unique chance to work remotely with a dynamic company that provides innovative connectivity solutions.
Location
- Remote (work from home)
This is a remote-based job, which means you can work from the comfort of your own home. The company is based in the United Kingdom, and the role requires a strong internet connection to perform duties effectively.
Employment type
- Full-time
Working Hours
- 40 hours a week, with shift patterns that include 5 weekends across a seven-week rota
Holidays
- 25 days per year, plus bank holidays
Benefits
- Private medical cover, pension scheme, gym membership contributions, and performance-related pay
Role of the Job
The Customer Service Advisor role is the first point of contact for Wifinity’s customers. The successful candidate will provide excellent customer service, resolve issues, and answer queries in a timely and professional manner. This role requires strong communication skills, a solutions-oriented approach, and the ability to work with minimal supervision.
Main Responsibilities
- Handle a consistent volume of phone calls, emails, and live webchats with customers
- Provide excellent customer service, resolving issues and answering queries in a timely and professional manner
- Use process-driven troubleshooting techniques and technical expertise to resolve customer issues
- Manage workflows from initiation to resolution, escalating events where necessary
- Report to and liaise with line managers and team colleagues
- Evaluate and report any recurring quality issues or trends of recurring customer queries
FAQs
- What qualifications do I need for this role?
While specific qualifications are not mentioned, prior experience in a fast-paced contact center environment is desirable. Strong organizational skills and excellent communication skills are essential.
- What benefits does Wifinity offer?
Wifinity offers a range of benefits, including private medical cover, pension scheme, gym membership contributions, and performance-related pay.
- What is the salary for this role?
The salary for this role is £25,397 per annum.
- How many holidays do I get?
You get 25 days of holiday per year, plus bank holidays.
- Do I need to have my own equipment?
No, Wifinity provides all the necessary equipment and training for this role.
- Can I work from home?
Yes, this is a remote-based job, and you can work from the comfort of your own home.
- What kind of support can I expect?
You’ll receive support from line managers and team colleagues, and you’ll have the opportunity to learn from highly skilled CS professionals.
- Is this a 24/7 job?
No, the company’s lines are open from 8am to midnight, 7 days a week, and you’ll work shift patterns that include 5 weekends across a seven-week rota.
- What kind of training do I get?
You’ll receive comprehensive training on Wifinity’s products and services, as well as training on customer service skills and technical expertise.
- What kind of customers do I deal with?
You’ll deal with customers who have queries or issues related to Wifinity’s connectivity solutions.
- How long does the application process take?
The application process typically takes a few weeks, but this can vary depending on the volume of applications.
- Can I negotiate my salary?
While salary negotiation is possible, the salary for this role is £25,397 per annum.
Salary package
- £25,397 per annum
Required document
- Resume/CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Wifinity
- The Story Behind Wifinity
Wifinity was founded in 2007 with a mission to solve a problem that was affecting the armed forces. Reliable connectivity was a challenge for those living in barracks, often in remote locations. Traditional broadband solutions were not suitable, and Wifinity stepped in to fill this gap. Today, Wifinity offers innovative connectivity solutions that cater to a wide range of customers, from students to families and retirement communities.
- The Problem Wifinity Solves
Conventional home broadband doesn’t always work for everyone, especially those living in shared accommodation or remote locations. Wifinity’s solutions offer the same benefits as traditional broadband, including super-fast speeds, WiFi, and secure and private networks, but without the downsides. With flexible contracts and Pay As You Go options, customers only pay for what they need, without hefty penalties or long contract terms.
- The Benefits of Working with Wifinity
Working with Wifinity offers a range of benefits, including reliable connectivity solutions, flexible contracts, and exceptional customer service. With a focus on innovation and customer satisfaction, Wifinity is constantly seeking ways to improve and expand its services. Whether you’re a customer or a partner, Wifinity is committed to delivering exceptional results and building long-term relationships.
- Conclusion
Wifinity is a company that is dedicated to delivering exceptional connectivity solutions that meet the needs of its customers. With a focus on innovation, reliability, and customer satisfaction, Wifinity is constantly seeking ways to improve and expand its services. Whether you’re looking for a reliable internet connection or a flexible broadband solution, Wifinity is the perfect partner.