This is a full-time, remote opportunity for an NHS Customer Success Manager. The successful candidate will be responsible for onboarding new clients, ensuring retention and growth of existing customer base, and providing exceptional service to clients and partners.

Location

• Remote (UK)

Role of the Job

The NHS Customer Success Manager will play a critical role in scaling the business, driving product adoption, and ensuring NHS clients get the most value out of Surgery Hero. This role requires an operational background working in or for the NHS, exceptional customer service skills, and a growth mindset

Main Responsibilities

• Improve and create new Customer Success team processes, including customer onboarding, customer training, and product adoption
• Onboard new NHS customers and ensure growth and retention with existing NHS customers
• Survey users and make recommendations to ensure users get more impact from solutions
• Maintain a balanced proactive/reactive relationship with assigned accounts
• Manage real-time queries and compile progress reports

FAQs

• What experience do I need for this role?

Experience working inside or directly with the NHS, project management, and/or account management is required.

• What kind of customer service skills are needed?

Exceptional customer service skills are necessary for this role.

• What benefits does the company offer in the UK?

Benefits include remote work, a healthy options package, 24 days of annual leave, pension scheme, and learning and development support.

• What about benefits in the US?

Comprehensive health, dental, and vision insurance, equity shares, discretionary PTO plan, parental leave, and 401(k) are offered.

• What about benefits in Portugal?

Health, dental, and vision insurance, meal allowance, equity shares, remote work allowance, flexible working hours, and unlimited vacation are offered.

• Can I work from anywhere in the UK?

Yes, this is a remote opportunity, and you can work from anywhere in the UK.

• Is relocation assistance offered?

No, relocation assistance is not offered for this position.

• What kind of support can I expect?

You’ll receive learning and development support to help you grow in your role.

• What kind of metrics will I be working with?

You’ll be working with key metrics to monitor and improve product adoption and customer success.

• What software skills are required?

Familiarity with Microsoft suite is required, and designing presentations and Canva software is a bonus.

• What is the company’s stance on diversity and inclusion?

The company complies with applicable Federal and State civil rights laws and does not discriminate on various grounds.

• Can I work part-time?

No, this is a full-time opportunity.

• How many hours can I work?

You’ll be working standard full-time hours, with flexible working hours available in some locations.

• What kind of training will I receive?

You’ll receive training on customer success processes and product adoption.

• How will I be supported in my role?

You’ll be supported by a team of experienced customer success professionals.

Salary package

• The salary package is competitive, and details can be discussed during the interview process.

Required document

• CV

How to Apply

If you’re interested in this exciting opportunity, please submit your application, including your resume and cover letter.

Submit Application

About Sword Health

• A Mission to Change Lives

Sword Health is a pioneering company that is revolutionizing the way we approach pain management. With a mission to free two billion people from pain, Sword Health is using AI Care to change lives and save millions for its 25,000+ enterprise clients across three continents. The company’s innovative approach has led to remarkable results, with 67% of members achieving a pain-free life and a 70% reduction in surgery intent. This is not just a statistic; it’s a testament to the company’s dedication to improving the lives of people around the world. By harnessing the power of AI and machine learning, Sword Health is creating a new paradigm in pain management, one that is more effective, more efficient, and more accessible to those who need it most.

• A Leader in Innovation

Sword Health’s commitment to innovation has earned it a leadership position in the industry. The company holds the majority of industry patents and wins 70% of competitive evaluations, a testament to its cutting-edge technology and innovative approach. This innovative spirit has enabled Sword Health to raise more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures. The company’s investors believe in its mission and are committed to supporting its growth and development. With this backing, Sword Health is well-positioned to continue its rapid growth and expansion, bringing its life-changing technology to even more people around the world.

• Global Impact

Sword Health’s mission is not just about treating pain; it’s about creating a pain-free world, powered by AI, enhanced by people — accessible to all. The company’s technology has the potential to transform the lives of millions of people around the world, and its team members are committed to making this vision a reality. With its growing team and expanding reach, Sword Health is well-positioned to achieve its mission and make a significant impact on a global scale. By joining Sword Health, individuals can be part of a team that is dedicated to making a difference and creating a better future for all.