Lucet is a leading behavioral health company dedicated to helping people live healthy, balanced lives. The company is looking for a Care Navigator to join its team, providing support to members and providers through phone-based interactions.
Location
- This job is remote, meaning you can work from the comfort of your own home with company-provided equipment.
Employment type
- Full-time
Work Arrangement
- Remote
Role of the Job
The Care Navigator is the first point of contact for inbound member and provider calls, providing information and support to ensure efficient service coordination.
Main Responsibilities
- Handle calls from behavioral health providers and members
- Triage crisis calls to clinical staff
- Maintain precise records of all caller interactions
- Meet individual and team performance goals
Qualification Needed
- High School Diploma
- Excellent written and verbal communication skills
- Ability to establish trust quickly and motivate members
- Strong computer skills (MS Office Suite, Adobe Acrobat, and data processing)
Frequently Asked Questions
Job Requirements and Responsibilities
- What experience is required for this role?
No experience is required, but customer service experience is preferred.
- What skills are essential for this position?
Excellent communication skills, problem-solving skills, and ability to establish trust quickly.
- What kind of training or support can I expect?
Lucet provides professional development opportunities and training to support employee growth.
Work Environment and Benefits
- Can I work from home?
Yes, this job is remote, and you can work from the comfort of your own home.
- What benefits does Lucet offer?
Lucet offers health insurance, 401(k) with competitive employer match, and other benefits.
- How does Lucet support employee growth and development?
Lucet provides opportunities for professional growth and development through training and mentorship.
Career Development and Growth
- What opportunities are there for professional growth and development?
Lucet offers opportunities for career advancement and professional growth.
- How does Lucet prioritize employee well-being and mental health?
Lucet prioritizes employee well-being and mental health through various initiatives and programs.
Salary package
- $18.00 – $20.00 per hour, plus quarterly performance-based incentive.
Required document
- CV
How to apply
Submit your application and resume through the company’s website.
This link will direct you to our recruiting platform, where you will need to create an account to proceed with your application. Once you have created an account, you can upload your resume and submit your application. We look forward to receiving your application!
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About Lucet
- The Founding of Lucet
Lucet was launched after the merger of two well-recognized behavioral health organizations. This merger brought together over 20 years of behavioral health expertise and clinical research, creating a leading behavioral health company. Lucet’s founding principles are rooted in innovation, customer satisfaction, and a commitment to improving healthcare outcomes. The company’s history is marked by significant milestones, including the development of innovative digital platforms and the establishment of partnerships with leading healthcare organizations. Lucet’s story is one of dedication, perseverance, and a passion for improving the lives of others.
- The Mission of Lucet
Lucet’s mission is to provide digital solutions that improve healthcare outcomes. The company’s proprietary platform and tech-enabled services address behavioral health needs on every level, optimizing access to quality care. Lucet’s mission is driven by a passion for innovation and a commitment to excellence. The company’s team of experts works tirelessly to develop solutions that meet the needs of healthcare professionals and members. Lucet’s mission is focused on improving patient outcomes, enhancing the patient experience, and reducing healthcare costs. By leveraging technology and expertise, Lucet is able to provide personalized support and guidance to those who need it most.
- The Values of Lucet
Lucet values serving everyone with compassion and leading with empathy. The company prioritizes nurturing growth and belonging, respecting and celebrating everyone for who they are. Lucet’s culture transformation has been a key factor in its success, with a focus on creating a market-facing company that is agile and responsive to changing needs. The company’s values are reflected in its products and services, which are designed to be collaborative, creative, and customer-focused. Lucet’s commitment to its values is evident in its commitment to customer satisfaction and its focus on delivering high-quality products and services.
- The Future of Lucet
Lucet is committed to continuing its mission and expanding its services. The company’s future plans include developing new products and services that meet the evolving needs of healthcare professionals and members. With a strong foundation in place, Lucet is poised for continued growth and success. The company’s future is bright, with opportunities for innovation, collaboration, and growth. Lucet’s team is dedicated to staying at the forefront of innovation in the healthcare industry and to developing solutions that improve healthcare outcomes. By working together, Lucet can make a meaningful difference in the lives of others.