The Customer Success Manager (CSM) role at Solera is a fantastic opportunity for individuals who enjoy building strong relationships with clients and helping them achieve their goals. As a CSM, you will be the main point of contact for clients using eDriving products, programs, and services. Your primary focus will be on ensuring client retention, satisfaction, and expansion of their programs.

Location

• This is a virtual role, and you can work from the comfort of your own home. The company operates in the UK, and you will be working with clients across different time zones.

Employment type

• Full-time

Job Requisition ID

• JR-018097

Role of the Job

The Customer Success Manager (CSM) is a critical role that serves as the trusted advisor to clients. Your primary responsibility will be to build and maintain strong relationships with clients, understand their businesses, and help them connect the dots on and expand their programs as their needs grow and evolve.

Main Responsibilities

• Perform account management duties for a portfolio of key clients
• Develop and maintain strong working relationships with key decision-makers within a client’s organization
• Ensure client retention through understanding your clients’ businesses and helping them achieve their goals
• Address client concerns and efficiently respond to incoming inquiries from all channels
• Proactively identify client and end-user needs and provide reporting, training, and support to ensure program proficiency and effectiveness
• Conduct account reviews with clients on a regular basis, reviewing program trends and results and understanding current and future program needs and opportunities
• Capture client feedback and provide leadership with details on product issues, improvement needs, and enhancement ideas and requests
• Leverage language skills to support global clients

Qualifications Needed

• 2+ years of client account management experience with proven experience interacting effectively with customers of varying levels of technical aptitude
• Ability to manage a varied workload with great organizational skills and managing multiple priorities
• Clear, concise, and professional communication skills across all business settings
• Excellent attention to detail and organization skills
• Ability to prioritize work and execute with a sense of urgency
• Innate problem-solving skills and ability to apply critical thinking skills to identify and solve problems
• Ability to understand data and identify trends, gaps, and issues
• Ability to think outside the box and proactively apply creative solutions to client accounts
• Ability to work as a member of a team as well as independently
• Fluency in French and Arabic is required

FAQs

• What is the primary focus of the Customer Success Manager role?

The primary focus of the CSM role is to ensure client retention, satisfaction, and expansion of their programs.

• What are the key skills required for this role?

The key skills required for this role include excellent communication skills, organizational skills, problem-solving skills, and the ability to work independently and as part of a team.

• How does the CSM role contribute to the company’s overall goals?

The CSM role plays a critical role in driving client satisfaction, retention, and expansion, which are key drivers of the company’s growth and success.

• What are the most important qualities for a CSM to have?

The most important qualities for a CSM to have include excellent communication skills, a customer-focused mindset, and the ability to think creatively and solve problems.

• What are the biggest challenges facing CSMs at Solera?

The biggest challenges facing CSMs at Solera include managing complex client relationships, identifying and solving problems, and driving client satisfaction and retention.

• How does Solera measure the success of its CSMs?

Solera measures the success of its CSMs through metrics such as client satisfaction, retention, and expansion.

• How does Solera support its CSMs in terms of resources and tools?

Solera provides its CSMs with the resources and tools they need to succeed, including ongoing training and development opportunities, technology, and support from colleagues and leadership.

Required document

• CV

How to apply

To initiate the application process, kindly submit your application below.

Submit application

About Solera

• Transforming the Vehicle Lifecycle

Solera is a global leader in data and software services, dedicated to transforming every touchpoint of the vehicle lifecycle into a connected digital experience. With a presence in over 90 countries, Solera provides innovative solutions that empower customers to succeed in the digital age. By leveraging advanced technologies, such as artificial intelligence and machine learning, Solera’s products and services enable customers to streamline operations, reduce costs, and enhance customer engagement.

• A Global Presence with Local Expertise

Solera’s global presence is built on a foundation of local expertise, with teams and partners in over 90 countries. This enables Solera to provide customers with tailored solutions that meet their specific needs and requirements. Whether it’s a multinational corporation or a local business, Solera’s products and services are designed to be flexible and adaptable to meet the diverse needs of its customers.