Are you looking for a rewarding career in customer service? Alorica is hiring Healthcare Customer Service Representatives to work from home in the United States. This role involves providing top-notch support to customers, resolving issues, and promoting products and services.
Location
- This is a work-from-home opportunity, and you’ll need to have a reliable internet connection and a quiet workspace.
Employment type
- Full-time
Role of the Job
As a Customer Service Representative, you’ll be the face of Alorica, providing expert support to customers, resolving issues, and promoting products and services. Your goal will be to deliver exceptional customer experiences and build trust with clients.
Main Responsibilities
- Assist customers with issues and concerns
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
- Upsell current customers on new or enhanced services
- Provide support and resolve issues in a timely and professional manner
Qualification Needed
- High school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous- Customer-oriented
FAQs
- What kind of experience do I need for this role?
Customer service experience is a plus, but not required. Alorica provides training to get you started.
- What kind of equipment do I need?
Alorica will provide the equipment you need, including a webcam. You’ll need to provide a reliable internet connection (DSL or Cable only).
- What are the working hours?
This is a full-time opportunity, and you’ll need to be available to work a set schedule.
- Does Alorica provide training?
Yes, Alorica provides comprehensive training to get you started.
- What kind of benefits does Alorica offer?
Alorica offers a range of benefits, including health, dental, and vision coverage, PTO, paid holidays, and sick time.
- Can I get promoted within the company?
Yes, Alorica promotes from within, and there are opportunities for career growth and development.
- How do I track my performance?
You’ll receive regular feedback and coaching to help you improve your performance.
- Can I work in a team environment?
Yes, you’ll be part of a global team, and you’ll have the opportunity to collaborate with colleagues.
- What kind of support can I expect?
Alorica provides ongoing support and resources to help you succeed in your role.
- Can I choose my own schedule?
No, you’ll need to work a set schedule, but Alorica offers flexible scheduling options.
- How do I know if I’m a good fit for this role?
If you enjoy working with customers, are tech-savvy, and have excellent communication skills, this role might be a good fit for you.
- What kind of products or services will I be supporting?
You’ll be supporting healthcare products and services, and you’ll receive training on the specific products and services you’ll be working with.
- Can I work part-time?
No, this is a full-time opportunity.
- Does Alorica offer tuition reimbursement?
Yes, Alorica offers tuition reimbursement and paid training programs.
- What kind of employee assistance programs does Alorica offer?
Alorica offers employee assistance programs, including counseling services and financial support.
Salary package
- $15/hr
- Opportunities for career growth and development
- Comprehensive benefits package, including health, dental, and vision coverage
Required document
- CV
How to Apply
To apply for this role, please visit Alorica’s website and submit your application. You’ll need to complete an online assessment and provide required documents.
Submit Application
Deadline: July 1st, 2025, 9:00 PM. Apply before then!
About Alorica
A Global Leader in Customer Service
Alorica is a renowned global leader in customer service, providing innovative solutions to clients across various industries. With a presence in 18 countries, Alorica has established itself as a trusted partner for businesses seeking to deliver exceptional customer experiences. The company’s extensive network of customer service centers and work-from-home opportunities enables Alorica to provide support to clients around the world, 24/7. Alorica’s global reach and local presence allow the company to understand the unique needs of each market and tailor its services to meet those needs.
Global Reach, Local Presence
Alorica’s global reach and local presence enable the company to understand the unique needs of each market and tailor its services to meet those needs. With customer service centers and work-from-home opportunities around the world, Alorica is well-positioned to support clients across various industries and time zones. The company’s global infrastructure and local presence allow it to respond quickly to changing market conditions and customer needs, ensuring that Alorica remains a trusted partner for businesses seeking to deliver exceptional customer experiences.
Conclusion
Alorica is a global leader in customer service, providing innovative solutions to clients across various industries. The company’s commitment to excellence, customer-centricity, and employee development has enabled it to build long-term relationships with its clients and deliver exceptional results. With its global reach, local presence, and dedication to corporate social responsibility, Alorica is a trusted partner for businesses seeking to deliver exceptional customer experiences. Whether you’re a client looking for a trusted partner or an employee seeking a rewarding career, Alorica has something to offer.