The Flex is looking for a Customer Service Representative to join their team. This role is perfect for someone with experience in customer support and a passion for delivering exceptional experiences.

Location

This role is based in multiple locations, including:

Greece
Algiers
Casablanca
Madagascar
Mauritius
Rabat
Senegal
Tunisia
Philippines
Albania
Armenia
Azerbaijan
Belfast
Bulgaria
Croatia
Georgia
Italy
Latvia
Lithuania
Portugal
Spain
Lebanon
Jordan
Mexico
Argentina
Cairo
Benin
Burkina Faso
Cameroon
Congo
Constantine
Egypt
Ethiopia
Ivory Coast
Indonesia
Saudi Arabia
Taiwan

It’s a fully remote job, so you can work from anywhere.

Employment Type

Full-time

Department

Customer Service

Role of the Job

The Customer Service Representative will be the friendly face and trusted voice for customers. This role requires someone who can deliver exceptional experiences, solve problems with empathy and speed, and build strong, lasting relationships.

Main Responsibilities

Respond to customer inquiries via email, phone, and chat in a timely, professional, and friendly manner
Provide helpful and clear information about services, properties, and booking processes
Handle customer concerns or complaints with care and proactive solutions
Create memorable experiences that turn first-time clients into long-term fans
Troubleshoot booking or property issues and keep customers in the loop
Collaborate with internal teams to resolve issues fast
Gather customer feedback and spot patterns to help continuously improve
Keep detailed records of interactions and resolutions using a CRM system.

Qualification Needed

Previous experience in customer support, client success, or a similar people-first role
Excellent written and verbal communication skills in English
A calm and positive attitude when handling challenges or tight timelines
Great with tools like CRM systems, support platforms, and digital workflows
Organized, proactive, and able to juggle multiple tasks at once
Naturally empathetic with a genuine drive to help others.

Frequently Asked Questions

What kind of experience do I need for this role?

You need previous experience in customer support, client success, or a similar people-first role.

What’s the company culture like?

The Flex has a high-performance, close-knit team that’s passionate about shaking up the global rental space.

What kind of support will I receive in this role?

You’ll receive support from the team and have the opportunity to work closely with internal teams to resolve issues fast.

How will I be trained for this role?

Training will be provided to ensure your success in the position.

What are the benefits of working remotely?

You’ll enjoy flexibility, comfort, and reduced commuting time.

What kind of data will I be working with?

You’ll work with customer feedback, booking data, and property information.

How will my performance be evaluated?

Your performance will be evaluated based on your ability to deliver exceptional experiences and meet customer satisfaction goals.

Salary Package

To be discussed upon application.

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How to Apply

To initiate the application process, kindly submit your application below.

Submit Application

About The Flex

Revolutionizing the Rental Experience

The Flex is a pioneering company that’s redefining what it means to rent a home. With a mission to simplify renting for tenants and remove headaches for landlords, The Flex is shaking up the global rental space. By providing fast, flexible, and frustration-free solutions, The Flex is making it easier for people to find and move into their dream homes.

The Vision Behind The Flex

At the heart of The Flex is a vision of a future where renting is seamless and enjoyable. The company’s goal is to create a platform that’s as easy to use as online shopping, where tenants can browse, apply, and move into rentals with minimal hassle. By streamlining the rental process, The Flex aims to reduce stress and anxiety for both tenants and landlords.

The Flex Difference

What sets The Flex apart is its commitment to innovation and customer satisfaction. The company’s platform is designed to provide a personalized experience for tenants, with features like tailored property recommendations and streamlined applications. For landlords, The Flex offers a range of tools and services to help manage properties and find reliable tenants.

A Culture of Excellence

The Flex is built on a culture of excellence, where teamwork, innovation, and customer satisfaction are paramount. The company’s team members are passionate about delivering exceptional experiences and are driven by a desire to make a real difference in the lives of tenants and landlords.

The Future of Renting

As The Flex continues to grow and evolve, the company remains committed to its core values of innovation, excellence, and customer satisfaction. With a strong foundation and a clear vision for the future, The Flex is well-positioned to continue delivering exceptional experiences and shaping the future of the rental industry.

Joining The Flex Team

If you’re passionate about innovation, customer satisfaction, and delivering exceptional experiences, The Flex might be the perfect fit for you. With a range of roles available, from customer service to property management, The Flex offers a dynamic and supportive work environment that’s perfect for people who want to make a real difference.

The Flex in Numbers

Multiple locations worldwide
Fast-growing and dynamic company
Committed to innovation and customer satisfaction
Passionate team members who deliver exceptional experiences

What Sets The Flex Apart

A commitment to innovation and customer satisfaction
A dynamic and supportive work environment
A range of tools and services to help manage properties and find reliable tenants
A strong foundation and clear vision for the future

The Flex is a company that’s passionate about delivering exceptional experiences and shaping the future of the rental industry. With a strong foundation, a clear vision, and a commitment to innovation and customer satisfaction, The Flex is the perfect fit for anyone who wants to be part of a dynamic and growing company.

Customer Service Representative