Natera is hiring for a Regional Customer Support Specialist role. This job is all about providing top-notch support to customers, including medical professionals and patients. You’ll work independently, multitask, and use critical thinking skills to resolve issues quickly.

Location

• Remote

Employment type

• Full-time

Role of the Job

As a Regional Customer Support Specialist, you’ll be the go-to person for customers and sales representatives. You’ll respond to inquiries, document interactions, and build rapport with accounts and patients. Your goal is to ensure a smooth ordering process and quick reporting of results.

Main Responsibilities

• Respond promptly to internal and external customer inquiries
• Serve as the lead contact for accounts and sales
• Document all interactions, communications, actions taken, and follow-ups
• Build rapport with accounts, patients, and sales to resolve missing information
• Communicate delays and cancellations to customers
• Research and resolve escalated issues
• Provide clear and logical explanations of issues and resolutions

Qualification Needed

• Excellent organizational and problem-solving skills
• Ability to work independently and multitask
• Knowledge of customer service principles and practices
• Experience in phone and written customer support
• Familiarity with GSuite applications and typing with excellence in spelling and grammar

FAQs

• What kind of support can I expect from the team?

You’ll have access to training and support from experienced team members.

• How do I stay organized and manage my time?

You’ll prioritize tasks, manage your time effectively, and meet deadlines.

• What kind of technology will I be using?

You’ll be using various technologies, including Salesforce ServiceCloud and laboratory information management systems.

• What kind of benefits does Natera offer?

Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans.

• Can I work from home?

Yes, this is a remote job, and you’ll work from home.

• What kind of experience do I need for this role?

You need 2-5 years of related experience and a 2-year degree.

• How do I handle highly escalated situations?

You’ll maintain professionalism and use critical thinking skills to resolve issues.

• What kind of skills do I need for this role?

You need excellent organizational, problem-solving, and communication skills.

Salary package

• To be discussed upon application.

Required document

• Resume
• Cover letter
• References (optional)

How to Apply

To apply for this role, please submit your resume and cover letter through Natera’s website.

Submit Application

Take a moment to read about the company

About Natera

Company Overview

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The company’s mission is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. With a strong commitment to innovation and customer satisfaction, Natera has established itself as a trusted partner for healthcare professionals and patients around the world.

Natera’s expertise in cfDNA testing has enabled the company to develop innovative solutions that meet the evolving needs of its clients. From non-invasive prenatal testing to cancer detection and monitoring, Natera’s tests provide valuable insights that inform medical decisions and improve patient outcomes. The company’s dedication to quality and excellence has earned it a reputation as a leader in the industry, and its commitment to innovation continues to drive progress in the field of genetic testing and diagnostics.

History and Milestones

Natera has a rich history of innovation and excellence in genetic testing and diagnostics. Founded with the goal of developing non-invasive prenatal testing, the company has grown and evolved over the years to become a leader in cfDNA testing. Throughout its history, Natera has achieved numerous milestones, including the development of new technologies and the expansion of its services to meet the changing needs of its clients.

One of Natera’s most significant milestones was the development of its proprietary cfDNA testing technology. This technology has enabled the company to provide accurate and reliable genetic testing and diagnostics that inform medical decisions and improve patient outcomes. Natera’s commitment to innovation continues to drive progress in the field, and its expertise in cfDNA testing has earned it a reputation as a leader in the industry.

Conclusion

Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. The company’s mission is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. With a strong commitment to innovation and customer satisfaction, Natera has established itself as a trusted partner for healthcare professionals and patients around the world. The company’s expertise in cfDNA testing has enabled it to develop innovative solutions that meet the evolving needs of its clients, and its dedication to quality and excellence has earned it a reputation as a leader in the industry.