This is a full-time, remote job. The working hours are Monday to Friday, 9:00 AM – 5:00 PM, with occasional weekend and evening shifts to accommodate international customers.
Location
- Remote (UK)
Role of the Job
The Remote Customer Support Specialist will provide exceptional customer support to customers via email, chat, and phone. The specialist will address customer inquiries, resolve issues, and ensure customer satisfaction.
Main Responsibilities
- Provide exceptional customer support via email, chat, and phone
- Address customer inquiries and resolve issues
- Identify and escalate complex issues to the appropriate teams
- Create and update customer support documentation and knowledge base articles
- Proactively reach out to customers to gather feedback and ensure satisfaction
- Meet or exceed key performance indicators, including response times and customer satisfaction metrics
FAQs
- What kind of experience do I need for this job?
Previous experience in customer support or a related field is a plus.
- What are the working hours?
Monday to Friday, 9:00 AM – 5:00 PM, with occasional weekend and evening shifts.
- What kind of benefits does this job offer?
The benefits will be discussed during the interview process.
- Can I work part-time?
No, this is a full-time position.
- How long is the probationary period?
The probationary period will be discussed during the interview process.
- How many holidays do I get?
The holiday entitlement will be discussed during the interview process.
- Can I apply if I’m not a UK citizen?
Yes, you can apply if you have the right to work in the UK.
- How long will it take to hear back?
You’ll hear back within a few days after applying.
- Is this a 24/7 job?
No, the working hours are Monday to Friday, 9:00 AM – 5:00 PM.
Salary package
- £28,000 – £33,000 per year
Required Documents
- CV
How to Apply
To apply, simply send your CV and cover letter to the hiring manager.
Submit Application
About AVANSEL UK
Who is AVANSEL UK?
AVANSEL UK is a leading provider of customer support solutions, specializing in helping businesses deliver exceptional customer experiences. With a strong reputation for excellence, AVANSEL UK has established itself as a trusted partner for organizations seeking to improve their customer support operations. The company’s expertise spans a range of industries, including retail, finance, and healthcare, and its team of experienced professionals is dedicated to providing tailored solutions that meet the unique needs of each client.
AVANSEL UK’s commitment to innovation and customer satisfaction has earned it a loyal client base and a reputation for delivering high-quality services. Whether it’s through customer support outsourcing, training, or consulting, AVANSEL UK is dedicated to helping businesses succeed and grow.
The company’s mission is built on a foundation of respect, integrity, and teamwork, and its values include providing excellent customer support, building strong relationships, and supporting employee growth and development. AVANSEL UK’s team of experienced professionals is passionate about delivering exceptional customer support solutions that exceed client expectations.
Why Choose AVANSEL UK?
AVANSEL UK is committed to providing exceptional customer support and support to its clients. The company’s team of experienced professionals is dedicated to delivering high-quality services that meet the unique needs of each client. AVANSEL UK’s commitment to innovation and customer satisfaction has earned it a reputation for excellence, and its clients appreciate the company’s ability to deliver tailored solutions that meet their specific requirements.
The company’s focus on building strong relationships with its clients and employees has created a positive and inclusive work environment that supports employee well-being and success. AVANSEL UK’s culture is built on a foundation of respect, integrity, and teamwork, and the company’s values include providing excellent customer support, building strong relationships, and supporting employee growth and development.
The Company’s Mission
The company’s mission is to provide exceptional customer support solutions that exceed client expectations. AVANSEL UK is dedicated to delivering high-quality services that meet the unique needs of each client and help businesses succeed and grow. The company’s team of experienced professionals is committed to providing tailored solutions that meet the specific requirements of each client, and the company’s focus on innovation and customer satisfaction has earned it a reputation for excellence.The company’s mission is built on a foundation of respect, integrity, and teamwork, and its values include providing excellent customer support, building strong relationships, and supporting employee growth and development. AVANSEL UK’s commitment to its mission and values has earned it a loyal client base and a reputation for delivering high-quality services.