Connecticut Water Company is looking for a Customer Service Representative B to join their team. This role is all about providing top-notch customer service to families and communities. If you’re passionate about delivering excellent service and working in a hybrid environment, this job is for you.
Location
- Remote
Role of the job
The Customer Service Representative B is responsible for handling customer inquiries and complaints in a professional and efficient manner. This role requires excellent communication skills, attention to detail, and the ability to work with customer information systems.
Main Responsibilities
- Answer customer calls through the call center
- Interpret customer records and account history to respond to customer inquiries and complaints
- Utilize Customer Information System to access data and/or generate reports
- Ensure compliance with all safety rules and regulations
- Perform additional responsibilities as assigned
Qualification Needed
- High school diploma or equivalent required
- Demonstrated excellent customer service experience required
- Proficiency in MS Office Outlook (intermediate level or above)
- Experience with proprietary Customer Information System (CIS) strongly preferred
- JD Edwards experience a plus
- Excellent data entry skills (speed and accuracy)
- Attention to detail critical in all aspects of duties
- Thorough knowledge of company rules and regulations preferred
- Excellent interpersonal and communication skills required
- Strong organizational skills
FAQs
- What kind of experience do I need for this role?
You need demonstrated excellent customer service experience and proficiency in MS Office Outlook.
- Is experience with Customer Information System necessary?
It’s strongly preferred, but not required.
- What are the main responsibilities of this job?
You’ll be answering customer calls, interpreting customer records, and utilizing the Customer Information System.
- How much can I earn in this role?
The hourly wage range is $20.06 – $32.07
- Are there opportunities for growth and development?
Yes, the company provides training and development to inspire success.
- What’s the company’s approach to safety?
The company is committed to providing a safe workplace and ensuring compliance with all safety rules and regulations.
- What kind of benefits does the company offer?
The company provides a competitive benefits package and 401(K)
- What’s the company’s stance on equal employment opportunities?
The company provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, pregnancy, gender, gender identity, sexual orientation, marital status, protected veteran or other status protected by federal, state, and local laws.
- How many hours do I need to work per week?
The job posting doesn’t specify the exact number of hours.
- How long does the hiring process take?
The job posting doesn’t specify the hiring process timeline.
- What’s the next step after applying?
You’ll likely be contacted by the hiring team for an interview or further discussion.
Salary Package
- $20.06 – $32.07
- The company also provides a competitive benefits package and 401(K).
Required Documents
- CV
How to Apply
You can apply for this job through the company’s website or portal. Make sure to review the job responsibilities and qualifications carefully before submitting your application.
Submit Application
This role combines office and remote work, offering flexibility and work-life balance.
About Connecticut Water Company
Mission
Connecticut Water Company is dedicated to providing life-sustaining, high-quality water services to families and communities. The company’s mission is to deliver exceptional customer service, ensure the safety and reliability of its water supply, and promote environmental sustainability.
History and Legacy
Connecticut Water Company has a rich history dating back to its founding. Over the years, the company has evolved to become a leading provider of water services in the region. With a strong commitment to customer service and community engagement, the company has built a reputation for reliability, quality, and trustworthiness.
Environmental Commitment
Connecticut Water Company is passionate about the environment and dedicated to protecting the natural resources that are essential to its business. The company takes a proactive approach to environmental sustainability, investing in cutting-edge technologies and best practices to minimize its impact on the environment.
Customer Focus
At the heart of Connecticut Water Company’s mission is a commitment to customer service. The company strives to provide exceptional service, responding promptly to customer inquiries and concerns. The company’s customer-centric approach ensures that customers receive the support they need to access reliable, high-quality water services.