Swissport is looking for a Customer Service Agent to join their team at Liverpool John Lennon Airport. As a leading provider of ground and air cargo services, Swissport is dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. If you’re passionate about providing exceptional customer service and have experience in a fast-paced environment, this might be the perfect opportunity for you.
Contract Type
- Part-time, fixed term
Hours
20 hours per week, between Monday and Sunday (shift work)
Role of the Job
As a Customer Service Agent with Swissport, you’ll play a key role in delivering exceptional service to passengers and clients alike. You’ll be responsible for greeting passengers, assisting with check-in procedures, luggage handling, and boarding processes, as well as handling inquiries and resolving passenger concerns.
Main Responsibilities
- Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details
- Ensure compliance with airline and airport regulations, including security and safety protocols
- Collaborate with colleagues and stakeholders to maintain efficient and smooth operations
- Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding
- Perform administrative tasks, including data entry, documentation, and reporting as required
Qualification Needed
- Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus
- Ability to work efficiently in a fast-paced environment while maintaining composure under pressure
- Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs
- Demonstrated problem-solving abilities and a proactive approach to resolving issues
- Attention to detail and accuracy in handling passenger information and documentation
FAQs
- How many hours per week will I be working?
You’ll be working 20 hours per week, between Monday and Sunday (shift work).
- What’s the salary for this role?
The salary is £12.41 per hour.
- What kind of training will I receive?
You’ll receive comprehensive training and development programs.
- How will I be supported in my role?
You’ll have access to employee assistance programs and wellness initiatives.
- Can I work flexibly?
You’ll need to be flexible to work various shifts, including weekends, holidays, and evenings, based on operational needs.
- What’s the company’s approach to customer service?
The company is committed to delivering exceptional customer service and ensuring that passengers have a positive experience.
- How will I stay up-to-date with industry trends?
You’ll have opportunities to attend training and development sessions to stay current with the latest industry trends.
- How will I know what’s expected of me?
You’ll receive clear guidance and expectations on your role and responsibilities.
- What’s the next step after applying?
You’ll be contacted for further discussion or an interview.
Salary package
- The salary is £12.41 per hour
Required document
- CV
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
This job opportunity is completely free, with no associated charges.
About Swissport
A Leader in Ground and Air Cargo Services
Swissporting is a renowned provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide. With a rich history and a strong foundation in the aviation industry, Swissport has established itself as a trusted partner for clients across the globe.The company’s expertise lies in its ability to understand the complexities of the aviation industry and to develop tailored solutions that meet the needs of its clients. Whether it’s handling cargo, managing airport operations, or providing customer service, Swissport’s team of experts is dedicated to delivering high-quality results that exceed client expectations.
A Bright Future Ahead
Swissport is poised for continued growth and success in the years to come. With a strong foundation in ground and air cargo services, a commitment to innovation, and a focus on delivering exceptional results, the company is well-positioned to meet the needs of its clients and stay ahead of the curve in the aviation industry.
The company’s future plans include expanding its services to new markets, developing new and innovative solutions to meet the needs of its clients, and continuing to invest in the growth and development of its team members. With a strong leadership team and a commitment to excellence, Swissport is well-positioned to achieve its goals and make a positive impact on the aviation industry.