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ChurnZero is hiring a Customer Support Representative to join their award-winning team. This role is perfect for someone who is passionate about delivering top-notch customer service and is looking for a career-defining opportunity. As a Customer Support Representative, you’ll work with an industry-leading customer growth platform to empower customers to increase revenue and retention.
Location
- Remote(US)
Classification
- Non-Exempt
Reports to:
- Manager, Customer Support
Role of the Job
As a Customer Support Representative, you’ll be the go-to person for customers who need help with ChurnZero’s platform. You’ll work closely with customers to resolve their issues and provide them with the best possible experience. You’ll also collaborate with other teams to improve ChurnZero’s product and services.
Main Responsibilities
- Manage incoming support cases via email and Zoom
- Investigate and resolve product bugs
- Respond to customer feedback and offer creative solutions
- Provide accurate and complete information to customers and other teams
- Collaborate with Customer Success, Product Management, and Development teams
- Meet personal and team case handling targets and SLA expectations
- Contribute to a strong team environment by being energetic and enthusiastic
Job Snapshot
What kind of training will I receive?
You’ll receive ongoing training to help you learn ChurnZero’s platform and tools.
Is this a full-time job?
Yes, this is a full-time position.
How many vacation days will I get?
The company offers a generous vacation policy, but the exact number of days is not specified.
What kind of support can I expect from the team?
You’ll be part of an award-winning team that is committed to excellence and customer satisfaction. You’ll receive support and guidance from your manager and colleagues.
How do I know if I’m a good fit for this role?
If you’re passionate about customer service, enjoy problem-solving, and are looking for a career-defining opportunity, this role might be a good fit for you.
What are the working hours?
The working hours are not specified, but you’ll be expected to meet personal and team case handling targets and SLA expectations.
Can I apply if I don’t have experience with Zendesk?
Yes, you can apply even if you don’t have experience with Zendesk. Working knowledge of Zendesk is preferred, but not required.
How long will it take to hear back from the hiring team?
The hiring team will review applications and contact candidates who move on to the next round of the hiring process. The exact timeline is not specified.
What kind of opportunities are there for growth and development?
ChurnZero is committed to excellence and customer satisfaction. You’ll have opportunities to grow and develop your skills as a Customer Support Representative.
Is the company open to feedback and suggestions?
Yes, ChurnZero values feedback and suggestions from customers and employees.
How does ChurnZero measure success?
ChurnZero measures success by meeting personal and team case handling targets and SLA expectations.
Qualifications Needed
- Undergraduate degree (BA/BS) or equivalent experience
- 2+ years of experience in Customer Service/Support roles, preferably in a SaaS organization
- Active listener and passionate communicator
- Proactive problem-solver and confident troubleshooter
- Organized, articulate, and reliable with strong diplomacy and tact
- Aptitude for learning software and strong with business applications and data integrations
- Working knowledge of Zendesk is a plus
Pay package
- To be discussed upon application.
Required document
- CV
How to Apply
To initiate the application process, kindly submit your application below
Submit Application
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About ChurnZero
The Story Behind ChurnZero
ChurnZero is a leading platform for customer growth, dedicated to helping businesses understand, strengthen, and grow their customer relationships. With a focus on innovation and customer satisfaction, ChurnZero has established itself as a trusted partner for companies looking to increase revenue and retention. By connecting AI, analytics, and automation to the customer experience, ChurnZero provides game-changing software that enables businesses to deliver personalized communications and strategic journeys at scale. This approach allows companies to build strong, lasting relationships with their customers, driving long-term growth and success. ChurnZero’s dynamic health and relationship scores, forecasting, reporting, trend tracking, and proprietary Customer Success AI provide businesses with the insights they need to make data-driven decisions and drive customer growth.
The Mission
The mission of ChurnZero is to empower businesses to succeed by providing them with the tools and insights they need to build strong, lasting relationships with their customers. With a focus on customer growth and retention, ChurnZero is dedicated to helping companies deliver exceptional customer experiences and drive long-term success. By providing businesses with the ability to understand, strengthen, and grow their customer relationships, ChurnZero is committed to making a positive impact on the way companies interact with their customers. This mission is at the heart of everything ChurnZero does, from developing innovative software solutions to providing exceptional customer support.