Preply is a leading Ed-Tech company committed to creating life-changing learning experiences. The company powers people’s progress by connecting learners with tutors and providing personalized learning journeys. Preply is seeking a highly motivated and experienced Customer Support Specialist to join its team.

Location

• Remote (work from anywhere)

Employment type:

• Full-time

Role of the Job

The Customer Support Specialist will play a critical role in guiding and supporting users with their interactions on Preply. The successful candidate will resolve any issues users may face, becoming a true Customer Advocate.

Main Responsibilities

• Answer customers’ questions and resolve any issues they may be facing
• Identify problem areas and flag them to the concerned team
• Ensure customer satisfaction and work on collecting and tracking user feedback
• Work closely with the product teams to resolve issues and share customer feedback

Qualification Needed

• Previous experience providing support through live chats
• Fluency in English
• Ability to provide proactive and innovative solutions
• Outstanding written and verbal skills
• Ability to understand customer needs
• Ability to work in teams
• A customer-centric, empathetic mindset with excellent listening skills
• An ability to focus on what counts, creating simple solutions to deliver fast results
• A passion for learning and desire for self-improvement
• Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
• Internet connection of at least 30mbs

Job Benefits

• Competitive financial package with equity and leave allowance
• Generous monthly allowance for lessons
• Learning & Development budget and time off for self-development
• Opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!)
• Dynamic and diverse culture
• Collaborative, dynamic, and diverse work environment

Salary Package

• To be discussed upon application

Required Documents

To apply, please submit the following documents:

1. Resume
2. Cover letter

Please also include your contact number in your application.

How to Apply

The recruitment process at Preply involves the following stages:

• Introductory Video Call: This is a quick, friendly video interview step for the Preply team to get to know the candidate better.
• Meet with the Talent Acquisition Team: In this stage, the candidate will have a deeper conversation with one of Preply’s Talent Acquisition specialists.
• Technical Interview with the CS Team Lead: The final step is a technical interview with one of Preply’s CS Team Leads.

Submit Application

Once the application site opens, please wait for the form to pop up. If it takes longer, click “Apply” again.

About Preply

Preply is a leading Ed-Tech company committed to creating life-changing learning experiences. The company powers people’s progress by connecting learners with tutors and providing personalized learning journeys. Preply’s approach is human-led, tech-enabled, and is creating real impact. So far, 90,000 tutors have delivered over 20 million lessons to learners in more than 175 countries.

Preply’s Principles

• Care to change the world – Preply is passionate about its work and cares deeply about its impact to be life-changing.
• Do it for learners – For both Preply and tutors, learners are why they do what they do.
• Keep perfecting – To create an outstanding customer experience, Preply focuses on simplicity, smoothness, and enjoyment, continually perfecting it as every detail matters.
• Now is the time – In a fast-paced world, it matters how quickly Preply acts.
• Disciplined execution – What makes Preply disciplined is the excellence in its execution.
• Dive deep – Preply leverages business acumen and curiosity to investigate disparities between numbers and stories, unlocking meaningful insights to guide its decisions.
• Growth mindset – Preply proactively seeks growth opportunities and believes today’s best performance becomes tomorrow’s starting point.
• Raise the bar – Preply raises its performance standards continuously, alongside each new hire and promotion.
• Challenge, disagree and commit – Preply values open and candid communication, even when it doesn’t fully agree.
• One Preply – Preply prioritizes collaboration, inclusion, and the success of its team over personal ambitions.

Diversity, Equity, and Inclusion

Preply is committed to creating a diverse and inclusive environment where people from all backgrounds can thrive. Different opinions and viewpoints are key ingredients in Preply’s success as a multicultural Ed-Tech company. Preply will consider all applications for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.