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This job is for a Customer Service Representative at WeSki, a company that helps people book their dream ski trips. You’ll be the main point of contact for customers, helping them before, during, and after their trip. If you’re good with people, tech-savvy, and love skiing, this could be the perfect job for you.
Location
This is a remote job, which means you can work from anywhere in the UK. You’ll need to be available to work rotating shifts, including weekends and evenings.
Contract Duration
- Up to 7 months, with an option for renewal
Work Schedule
- Rotating shifts, including weekends and evenings
Employment type
- Full-time remote
Role of the Job
Helping customers book their ski trips and answering questions. Providing support during the trip for a great experience. Liaising with suppliers and customers to resolve issues. Representing the customer voice to improve products.
Main Responsibilities
- Onboard customers and provide support throughout their journey
- Main point of contact for customers
- Provide pre-booking advice
- Offer post-booking support
- Support customers during their trip
- Represent customer voice and influence product development
- Liaise with customers and suppliers for requests and issues
Job Snapshot
What’s the company culture like at WeSki?
WeSki is a fast-moving company that’s passionate about making ski trips easy and affordable for everyone. The company values innovation, customer satisfaction, and teamwork.
Will I have to work with difficult customers?
As a Customer Service Representative, you’ll encounter customers with different personalities and issues. You’ll need to be patient, empathetic, and professional in handling customer complaints and concerns
Can I work from home?
Yes, this is a remote job, which means you can work from anywhere in the UK. You’ll need to have a reliable internet connection and a quiet workspace.
What’s the salary package for this job?
The salary package is competitive and based on experience. You’ll also receive benefits such as flexible working hours and opportunities for professional growth
How many hours will I work per week?
This is a full-time remote job, which means you’ll work around 35-40 hours per week. You’ll need to be available to work rotating shifts, including weekends and evenings
Can I take time off during peak season?
While WeSki is a fast-moving company, you’ll still have opportunities to take time off during peak season. You’ll need to discuss your vacation plans with your manager in advance.
Breakdown of Requirements
- 3+ years of experience in customer service
- 2+ years of experience in the travel industry
- Experience working with support and CRM systems, such as Hubspot, Front, Zendesk, and Intercom
- Excellent written and verbal communication skills
- Strong technical skills and self-learning ability to understand multi-platform systems
- Experience working with In-Resort teams is an advantage
Required document
- CV
Pay package
- To be discussed upon application.
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
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About WeSki
The Vision Behind WeSki
WeSki’s vision is to make it easy for skiers across the globe to book and enjoy their ideal ski trip at the best possible price. This vision is driven by a passion for skiing and a desire to revolutionize the way people plan and experience their ski holidays. The ski industry is a massive $80 billion market that has remained largely traditional, and this presents a huge opportunity for innovation and disruption. By leveraging cutting-edge technology, WeSki is able to compare millions of combinations of flights, accommodation, transfers, passes, gear, and lessons instantly, saving hours of planning for customers.
How WeSki Works
The platform is designed to be user-friendly and intuitive, allowing customers to design and book their ideal ski trip in just a few clicks. Each trip is fully customizable, giving customers the flexibility of building it themselves, but with the expert protection and support of a holiday provider. With all trip components automatically linked, customers can relax and enjoy their holiday knowing that all the logistics are taken care of. This approach not only enhances the customer experience but also provides peace of mind, knowing that every aspect of the trip has been carefully planned and executed.