The Business Intelligence Data Analyst will play a critical role in driving business decisions, improving customer outcomes, and scaling Customer Success operations. This role requires advanced SQL skills, experience with BI tools, and strong analytical thinking.

Location

• Remote (US)

Employment Type

• Full-Time

Key Responsibilities

• Build and maintain SQL-based queries, reports, and dashboards using BI tools (e.g., Tableau, Looker, PowerBI)
• Translate business needs into analytical frameworks and actionable insights
• Monitor and report on customer engagement, retention, onboarding, and different channel (phone, chat, email) support metrics
• Collaborate cross-functionally with Product, Engineering, and Data Engineering teams to access and model relevant data
• Ensure data accuracy, integrity, and consistency across reporting sources

FAQS

• 1. What does a typical day look like for a Business Intelligence Data Analyst? A typical day involves analyzing data, building reports, and collaborating with teams to drive business decisions.
• 2. What are the key skills required for this role? Advanced SQL skills, experience with BI tools, and strong analytical thinking are essential.
• 3. What benefits does SimplePractice offer? SimplePractice offers a competitive benefits program, including medical, dental, vision, life & disability insurance, 401(k) plan with company match, Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays.
• 4. What is the company culture like at SimplePractice? SimplePractice values innovation, teamwork, and customer success, with a focus on supporting practitioners and clients.
• 5. How does SimplePractice support employee growth and development?SimplePractice offers tuition reimbursement, Employee Resource Groups (ERGs), and opportunities for professional growth.
• 6. What is the salary package for this role? The base compensation range is $100,000 – $125,000 annually, with potential for annual bonuses or commissions.
• 7. What documents are required to apply? A resume and cover letter are required, with optional submission of a portfolio or relevant projects.
• 8. How do I apply for this role? Apply through the SimplePractice website, submitting required documents and information.
• 9. What is the interview process like? The interview process involves multiple rounds, including technical assessments and team interviews.
• 10. Does SimplePractice offer remote work options? Yes, SimplePractice offers remote work options, with flexibility to work from anywhere.
• 11. What is the team dynamic like? The team is collaborative, innovative, and focused on customer success.
• 12. Are there opportunities for career growth? Yes, SimplePractice offers opportunities for professional growth and development.
• 13. What is the company’s mission?SimplePractice aims to improve the health and wellness industry by building innovative solutions for practitioners and clients.
• 14. How does SimplePractice support mental health? SimplePractice offers mental health resources and support for employees.
• 15. What is the company history?SimplePractice was founded to support practitioners and clients in the health and wellness industry.
• 16. What sets SimplePractice apart from other companies? SimplePractice’s practitioner-first approach and innovative solutions set it apart.
• 17. How does SimplePractice measure success? Success is measured by customer outcomes, business growth, and employee satisfaction.
• 18. What are the most important qualities for this role? Strong analytical thinking, communication skills, and experience with BI tools are essential.
• 19. How does SimplePractice support work-life balance? SimplePractice offers Flexible Time Off (FTO), wellbeing days, and paid holidays to support work-life balance.
• 20. What is the next step after applying?After applying, candidates will be contacted for an interview or assessment.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Data Science, Business Analytics, or a related field (Master’s degree preferred)
• 6+ years of experience in a data analyst, business intelligence, or related role
• Advanced SQL skills and experience working with relational databases
• Hands-on experience with BI/reporting tools (e.g., Tableau, Looker, Power BI)
• Strong analytical thinking and ability to distill complex data into clear insights
• Experience working with or supporting Customer Success, Customer Experience, or similar customer-facing teams
• Excellent communication and stakeholder management skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

Salary Package

• $100,000-$125,000 per annum.

Required Document

• Resume
• Cover letter
• Optional: portfolio or relevant projects

How To Apply

Apply by submitting the required documents and information through the application portal below.

Submit Application

About Simple Practice

The Founding Story
Simple practice was created to enhance the health and wellness industry by offering innovative solutions for practitioners and their clients.

The Mission
The goal is to help health and wellness practitioners spend more time with clients by using SimplePractice to effectively manage their private practices.

The Team
The SimplePractice team prioritizes innovation and customer success, focusing on building solutions that support both practitioners and clients.