Maritz is hiring a temporary part-time Customer Ops Specialist I – Call Center to join their Engagement Solutions Contact Center team. This 100% remote position requires a reliable internet connection and a quiet dedicated workspace to take calls. The ideal candidate will have excellent communication skills, strong computer knowledge, and a passion for delivering exceptional customer service.
Location
- Remote — (work-from-home) in specific US states, including AL, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, and WY.
Job Type
- Temporary part-time
Role of the Job
As a Customer Ops Specialist I – Call Center at Maritz, you will be responsible for accepting and managing inbound calls, emails, and chats from client-based participants enrolled in consumer loyalty reward and employee motivation programs. You will research, assist, resolve, and deescalate inquiries pertaining to loyalty reward accounts, and update and notate new and existing participant information in proprietary systems.
Main Responsibilities
- Accept and manage inbound calls, emails, and chats from client-based participants.
- Research, assist, resolve, and de-escalate inquiries pertaining to loyalty reward accounts.
- Update and notate new and existing participant information in proprietary systems.
- Attend program training and development classes, and assist in training other Contact Center staff through mentoring.
- Maintain professional standards at all times.
Qualification Needed
- High school diploma or any equivalent
- 1-2 years of customer service experience, preferably in a call center environment.
- Strong computer knowledge and proficiency in Microsoft Office Suite.
- Excellent communication skills with clear, articulate phone voice.
- A quiet dedicated workspace with no distractions is required for remote work.
FAQs
What kind of experience do I need for this role?
1–2 years of customer service experience, preferably in a call center environment, is required.
What kind of skills do I need for this role?
Strong computer knowledge, excellent communication skills, and proficiency in Microsoft Office Suite are required.
Will I be working independently?
You will be working remotely, but you will still be part of a team and have opportunities to collaborate with colleagues.
What kind of support can I expect?
You will receive support and guidance from the team, including feedback on your performance and guidance on Maritz’s customer service standards.
How do I stay up-to-date with company news and updates?
You will receive regular updates and news from the team and company leadership.
What is the company culture like?
Maritz values diversity, equity, and inclusion, and is committed to creating a supportive and collaborative work environment.
Is previous experience in customer service required?
Previous experience in customer service is desirable, but not necessarily required.
What kind of projects will I be working on?
You will be working on a wide range of tasks, including customer service, issue resolution, and data management.
How does Maritz approach professional development?
Maritz offers opportunities for growth and development, and encourages employees to stay ahead of industry developments and best practices.
What benefits does Maritz offer?
Maritz offers a comprehensive benefits package for full-time employees, including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more.
Can I work from home?
Yes, this is a 100% remote position, and you will be working from home.
What kind of equipment do I need?
You will need a reliable internet connection and a quiet, dedicated workspace to take calls.
Salary Package
The salary package for this role is not specified, but Maritz offers a comprehensive benefits package for full-time employees, including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more. Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked.
Required Documents
- Resume
- CV
How to Apply
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About Maritz
Company Overview
Maritz is a leading provider of customer experience and employee engagement solutions. The company helps its clients strengthen their relationships with employees, customers, and sales partners, driving business growth and success. Maritz is committed to creating a supportive and collaborative work environment that celebrates success and pushes employees to be their best selves.
Mission
The mission of Maritz is to put people at the center of business. The company believes that by understanding and meeting the needs of its clients and their customers, it can help drive business success and growth. Maritz is dedicated to delivering exceptional customer experiences and building strong relationships with its clients.
Values
Maritz values diversity, equity, and inclusion, and is committed to creating a work environment that is free from discrimination and harassment. The company believes in fostering a culture of innovation and experimentation, where employees are encouraged to think outside the box and try new things.
Culture
Maritz’s culture is built on a foundation of collaboration, support, and mutual respect. The company believes in creating a work environment that is both challenging and rewarding, where employees can grow and develop in their roles. Maritz is committed to recognizing and rewarding employee achievements and contributions.