Capital One is hiring for a Bilingual (Spanish) Senior Customer Coordinator role that can be done entirely from home. This position involves managing inbound and outbound collection and recovery calls, providing excellent customer service in both English and Spanish.
Location
- Remote (work-from-home)
Job Type
- Full-time
Role of the Job
As a Bilingual (Spanish) Senior Customer Coordinator at Capital One, you will be responsible for handling inbound and outbound calls with consumer deposit accounts who are delinquent or charged off. You will service customers in both English and Spanish, providing excellent customer experience and satisfaction.
Main Responsibilities
- Handle customer calls, provide account information, and resolve issues in a professional manner.
- Perform research on customer accounts to understand their status and develop solutions.
- Work with customers to secure payments or make payment arrangements.
- Update account information and complete necessary documentation.
Qualification Needed
- A high school diploma, GED, or equivalent certification is required.
- At least 3 years of experience in customer service or call center roles.
- Proficiency in Google Suite or Microsoft Office.
- Fluency in both Spanish and English.
- Reliable private internet connection with a minimum download speed of 5 Mbps.
FAQs
What kind of experience do I need for this role?
At least 3 years of experience in customer service or call center roles is required.
What kind of skills do I need for this role?
Strong technical skills, excellent communication skills, and fluency in both Spanish and English are required.
Will I be working independently?
Yes, this is a remote job, and you will be working from home.
What kind of support can I expect?
You will receive support and guidance from the team, including feedback on your performance and guidance on Capital One’s standards.
How do I stay up-to-date with company news and updates?
You will receive regular updates and news from the team and company leadership.
What is the company culture like?
Capital One values diversity, equity, and inclusion, and is committed to creating a supportive and collaborative work environment.
Is previous experience in the financial industry required?
Previous experience in the financial industry is desirable, but not necessarily required.
What kind of projects will I be working on?
You will be working on a wide range of tasks, including customer service, account research, and payment arrangements.
How does Capital One approach professional development?
Capital One offers opportunities for growth and development, and encourages employees to stay ahead of industry developments and best practices.
What benefits does Capital One offer?
Capital One offers a comprehensive benefits package, including paid time off, health insurance, dental insurance, vision insurance, life insurance, 401k retirement savings plan, employee discounts, and voluntary benefits.
Can I work from home?
Yes, this is a remote job, and you will be working from home.
What kind of equipment do I need?
You will need a reliable computer and internet connection to perform your job duties.
Salary Package
The salary package for this role is $49,774 per year.
Required Documents
- A detailed resume.
- A cover letter.
How to Apply
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About Company:Capital One
Company Overview
Capital One is a leading financial services company that provides a wide range of financial products and services to individuals, small businesses, and commercial clients.
Mission
The mission of Capital One is to change banking for good. The company is committed to delivering exceptional customer service and creating a supportive and collaborative work environment.
Values
Capital One values diversity, equity, and inclusion, and is committed to creating a work environment that is free from discrimination and harassment. The company believes in fostering a culture of innovation and experimentation, where employees are encouraged to think outside the box and try new things.