iRhythm Technologies, Inc. is seeking a highly skilled and compassionate Customer Care Advocate to join its team. As a Customer Care Advocate, you’ll play a critical role in providing exceptional customer service to patients and providers, educating and supporting them through the device wear process. This role is perfect for individuals who are passionate about delivering outstanding customer experiences and making a meaningful difference in people’s lives.
Location
- Remote (USA Based Applicants Only)
Job Type
- Full-time
Role of the Job
The Customer Care Advocate is responsible for providing exceptional customer service to patients and providers, ensuring that their requests are completed in a timely and sensitive manner. This role requires strong communication skills, a patient-centered approach, and the ability to work in a fast-paced environment.
Main Responsibilities
- Provide outstanding customer service to patients and providers, responding to inquiries and resolving issues in a timely and professional manner.
- Educate and support patients through the device wear process, ensuring that they understand how to use the device and troubleshoot any issues that may arise.
- Function as a liaison between patients and the business, ensuring that patient requests are completed in a timely and sensitive manner.
- Maintain compliance with regulatory expectations, ensuring that all interactions with patients and providers are conducted in accordance with relevant laws and regulations.
Qualification Needed
- 2+ years of customer service experience in a high-volume environment, with a focus on delivering exceptional customer experiences.
- Experience working in a patient-focused environment, with a strong understanding of the needs and concerns of patients.
- Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint, as well as experience with Customer Relationship Management software, such as (link unavailable)
- Strong verbal and written communication skills, with the ability to communicate effectively with patients, providers, and internal stakeholders.
FAQs
What benefits does iRhythm Technologies, Inc. offer?
Opportunities for career growth and development, comprehensive training and support, and a range of benefits, including 24/7 support for patients and potential for overtime and holiday assignments.
Is previous experience in customer service required?
Yes, 2+ years of customer service experience in a high-volume environment is required.
What kind of training can I expect?
Comprehensive training and support to ensure that you have the skills and knowledge needed to perform your role effectively.
How does iRhythm Technologies, Inc. approach employee well-being?
Prioritizes employee well-being by offering a supportive work environment and opportunities for growth and development.
What is the company culture like?
Values kindness, empathy, and compassion, with a focus on delivering exceptional customer experiences and making a meaningful difference in people’s lives.
What happens if I am shortlisted?
If shortlisted, you will be contacted to discuss the next steps in the recruitment process.
What kind of support will I receive?
Training and support to ensure that you have the skills and knowledge needed to perform your role effectively.
Salary Package
The salary package for this role is $20.19 – $25.00 per hour.
Required Documents
- Resume
- CV
How to Apply
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About Company:iRhythm Technologies, Inc.
History
iRhythm Technologies, Inc. is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. With a strong focus on innovation and customer satisfaction, iRhythm Technologies, Inc. has built a reputation for excellence in the healthcare industry.
Mission
The mission of iRhythm Technologies, Inc. is to create trusted solutions that detect, predict, and prevent disease, improving the lives of patients and providers. With a strong commitment to excellence and customer satisfaction, iRhythm Technologies, Inc. is passionate about delivering exceptional customer experiences and making a meaningful difference in people’s lives.
Values
iRhythm Technologies, Inc. values kindness, empathy, and compassion, with a focus on delivering exceptional customer experiences and making a meaningful difference in people’s lives. The company prioritizes employee well-being and offers a supportive work environment and opportunities for growth and development.
Services
iRhythm Technologies, Inc. provides a range of services, including wearable biosensors and cloud-based data analytics, to detect, predict, and prevent disease. The company’s services are designed to meet the unique needs of patients and providers, with a focus on delivering exceptional customer experiences.
Team
The team at iRhythm Technologies, Inc. is comprised of experienced professionals who are dedicated to delivering exceptional customer experiences and making a meaningful difference in people’s lives. With a strong commitment to excellence and customer satisfaction, the team is passionate about creating trusted solutions that detect, predict, and prevent disease.
Culture
iRhythm Technologies, Inc. has a culture that values kindness, empathy, and compassion, with a focus on delivering exceptional customer experiences and making a meaningful difference in people’s lives. The company prioritizes employee well-being and offers a supportive work environment and opportunities for growth and development.