The Customer Advisor plays a vital role in managing calls and emails from customers, clients, and GPs. This role requires strong communication skills, attention to detail, and the ability to work independently. As a Customer Advisor, individuals will work closely with the Customer Service team to ensure information is taken correctly and entered into computer systems safely and securely.

Job Description

The Customer Advisor is responsible for managing calls and emails from customers, clients, and GPs. This role involves ensuring information is taken correctly and entered into computer systems safely and securely. The Customer Advisor will work closely with the Customer Service team to provide excellent customer service and support.

Day-to-Day Responsibilities

1. Manage calls and emails from customers, clients, and GPs
2. Ensure information is taken correctly and entered into computer systems safely and securely
3. Handle large outbound calls to surgeries to request outstanding prescriptions
4. Handle inbound calls from surgeries querying outstanding prescriptions and orders
5. Escalate concerns to Team Manager (TM) if prescription may not be received
6. Confidently challenge push back from surgeries when stating prescriptions have already been issued
7. Arrange collections of stock delivered where prescription will not be issued
8. Ensure prescriptions are issued for full product quantity and correct code
9. Stop orders being delivered if surgery raises concerns about prescription
10. Raise credits for orders where prescription will not be issued and collection is not possible
11. Contact patients if GP queries order and needs further clarification

Benefits and Perks

1. Weekly pay 28 days accrued holidays for the yearImmediate starts
2. Temp-to-Perm roles available
3. Investment in training and development
4. Progression opportunities within the business
5. Pension contributions

Pay Package

£12.21 per hour

Location

UK (Remote)

Job Type

Temp-to-Perm

Working Hours

Monday to Friday, 08:00-17:00 (hours may vary depending on deliveries)

Tips and Advice

1. Develop strong communication skills: Practice handling calls and emails from customers and clients
2. Improve attention to detail: Double-check information to ensure accuracy
3. Gain experience in customer service: Familiarize yourself with customer service principles and practices
4. Be confident and assertive: Practice challenging push back from surgeries and escalating concerns to TM

FAQs

Q: What are the primary responsibilities of a Customer Advisor?

A: Managing calls and emails from customers, clients, and GPs, ensuring information is taken correctly and entered into computer systems.

Q: What kind of training is provided?

A: Training will be provided, mostly remote learning with another person from another branch.

Q: Is this a permanent role?

A: The position is ongoing with a possibility of a permanent contract for suitable candidates.

Selection Criteria

1. Good customer service skills
2. Ability to work independently
3. Call handling and data entry skills
4. Computer literate (emails, data entry, internal systems)
5. Ability to work well under pressure and manage multiple tasks

Application Guidelines

Interested candidates can send their CV to the recruitment team.

Get Started

About Company

What Kind of Company Culture Can I Expect?

This company values its employees and provides opportunities for growth and development. With a strong emphasis on customer service, the company fosters a culture of excellence and professionalism. Team members are encouraged to work independently and develop their skills in a fast-paced environment. The company’s commitment to training and development demonstrates its investment in the success and well-being of its employees.

The company’s culture is built around a commitment to customer satisfaction and employee development. With a strong focus on teamwork and collaboration, team members work together to provide excellent customer service and support. The company’s mission is to deliver high-quality services and support to customers while promoting a positive and productive work environment.

What Kind of Work Environment Can I Expect?

This company offers a dynamic and fast-paced work environment, with opportunities to work with a talented and dedicated team. Team members can expect to work in a small branch or pharmacy, with a focus on customer service and support. The company’s commitment to employee development and well-being creates a positive and productive work environment. With a strong emphasis on teamwork and collaboration, team members work together to provide excellent customer service and support. The company’s work environment is designed to support the success and well-being of its employees, with opportunities for growth and development. By joining this company, individuals can expect to be part of a team that values excellence, professionalism, and customer satisfaction. The company’s work environment is fast-paced and dynamic, with opportunities to learn and grow in a supportive and collaborative setting. With its strong commitment to employee development and customer satisfaction, the company provides a great place to work and build a career. The company’s small branch or pharmacy setting allows team members to work closely with customers and colleagues, providing a personalized and supportive experience. By working in this environment, team members can develop their skills and knowledge, and make a meaningful contribution to the company’s mission and values.