Perrigo is seeking a highly skilled and experienced Product Support Specialist to join their team remotely. As a Product Support Specialist, you’ll play a critical role in responding to and handling questions, complaints, and inquiries for assigned product lines.
Location
- Remote (USA).
Job Type
- Full-time.
Role of the Job
The Product Support Specialist is responsible for performing customer service tasks to promote positivity and collaboration to serve and satisfy consumers 100% of the time. This role requires strong interpersonal skills, excellent written and oral communication skills, and the ability to work in a fast-paced stressful environment.
Main Responsibilities
- Respond to and handle questions, complaints, and inquiries for assigned product lines.
- Ensure all reports are processed in accordance with established company procedures, regulations, and standards.
- Provide assistance and education to consumers via telephone and email correspondence.
- Achieve Call Center standards in regard to quality and promote the Perrigo business within.
Qualification Needed
- High School diploma required.
- 3 years of professional work experience in customer service, with expertise in phone support.
- Computer literacy is required, with experience in Microsoft Word and Excel.
- Ability to speak French is preferred.
FAQs
What benefits does Perrigo offer?
Competitive compensation and benefits package, including career development opportunities.
Is previous experience in customer service required?
Yes, 3 years of professional work experience in customer service is required.
What kind of training can I expect?
On-the-job training and support to ensure that you have the skills and knowledge needed to perform your role effectively.
How does Perrigo approach employee well-being?
Prioritizes employee well-being by offering a supportive work environment and opportunities for growth and development.
What is the company culture like?
Values collaboration, customer-first mindset, and continuous improvement.
Can I work from home?
Yes, this role is remote, and you can work from the comfort of your own home.
What kind of support will I receive?
Training and support to ensure that you have the skills and knowledge needed to perform your role effectively.
Is there room for career growth and development?
Opportunities for career growth and development, with a focus on promoting from within.
How does Perrigo prioritize diversity and inclusion?
Values diversity and inclusion, with a focus on creating a welcoming and inclusive work environment.
What kind of projects will I be working on?
Responding to and handling questions, complaints, and inquiries for assigned product lines.
Can I expect opportunities for professional development?
Yes, opportunities for professional development and growth.
Salary Package
The salary package for this role is $17.65 per hour, with competitive compensation and benefits offered.
Required Documents
- Resume
- CV
APPLY HERE
About Company:Perrigo
Company History
Perrigo is a leading provider of trusted health and wellness solutions, with a long history of delivering high-quality products to consumers.
Mission
The mission of Perrigo is to make lives better through trusted health and wellness solutions, accessible to all.
Values
Perrigo values collaboration, customer-first mindset, and continuous improvement, with a focus on creating a welcoming and inclusive work environment.
Products
Perrigo offers a range of products, including Opill, Compeed, Solpadeine, NiQuitin, and ACO, among others.
Culture
The company culture at Perrigo is supportive and collaborative, with a focus on delivering exceptional results and making a meaningful difference in the lives of consumers.