Concentrix is seeking a skilled Seasonal Customer Service Representative to join their team as a remote worker. As a Seasonal Customer Service Representative, you will be responsible for providing exceptional customer service to clients via inbound/outbound calls and/or via the Internet.
Location
- Remote (US)
Job Type
- Full-time.
Role Of The Job
A Seasonal Customer Service Representative provides exceptional customer service, supports customers through various channels, builds client relationships, and maintains accurate records, requiring strong communication, problem-solving skills, and the ability to work in a fast-paced environment.
Main Responsibilities
- Provide inbound customer support using a call flow guide.
- Help customers complete purchases and provide post-order support.
- Build client relationships and find new ways to retain customers.
- Track, document, and retrieve information in databases.
- Deliver expert customer experiences with a smile.
Qualification Needed
- 1+ year of customer service experience.
- Strong focus on building customer relationships and excellent written and verbal communication skills.
- A high school diploma or GED is required.
- Multi-Proficiency in fast-paced multi-tasking and eagerness to learn new technologies.
- Strong computer navigation skills and PC knowledge.
FAQs
What benefits does this role offer?
Opportunity to work with leading brands, flexible work arrangement, and opportunities for professional development.
Is previous experience in customer service required?
Yes, 1+ year of customer service experience is required.
What kind of support will I receive?
Support and guidance from the team to ensure success in the role.
Can I work from home?
Yes, this role is fully remote, and you can work from the comfort of your own home.
What kind of projects will I be working on?
Providing customer support, helping customers complete purchases, and building client relationships.
Can I expect opportunities for professional development?
Yes, opportunities for professional development and growth.
What are the working hours?
Not specified.
Is there a team I will be working with?
Yes, you will be working with a team of professionals to ensure that clients receive excellent service.
What kind of skills do I need to have?
Excellent communication, problem-solving, and time management skills.
Will I receive any training or support?
Yes, you will receive training and support to ensure success in the role.
Salary Package
Base Salary: $17.31/hr (pay rate will not be below the applicable minimum wage)
Benefits: Medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
Required Documents
- Resume: A detailed resume outlining experience and qualifications.
- Application: Complete the application form below.
APPLY HERE
About Concentrix
Company History
Concentrix is a global organization that provides customer service and tech-powered innovation to the world’s best-known brands.
Mission
The mission of Concentrix is to deliver exceptional customer experiences and help businesses improve their operations.
Values
Concentrix values its people and prioritizes employee well-being and development.
Products and Services
Concentrix offers a range of products and services, including customer service and tech-powered innovation.
Culture
The company culture at Concentrix is collaborative and innovative, with a focus on employee development and growth.
Awards and Recognition
Concentrix has received recognition for its commitment to quality and innovation, including “World’s Best Workplaces” and “Happiest Employees” awards.