Veta Virtual is seeking a tech-savvy and detail-oriented Customer Support Specialist to join their team. As a Customer Support Specialist, you’ll play a crucial role in providing exceptional customer support and ensuring a smooth, professional experience for customers.
Location
- Remote (Worldwide).
Job Type
- Full-time.
Role of the Job
The Customer Support Specialist is responsible for handling customer inquiries, part replacements, and product support, ensuring a smooth and professional experience for customers.
Main Responsibilities
- Respond to customer inquiries via HubSpot or Zendesk.
- Manage part replacements, warranty requests, and shipping updates.
- Support return processes, including serial number checks and hardware issue documentation.
- Communicate clearly and empathetically with customers using a North American tone.
- Escalate complex customer support cases appropriately.
- Log actions clearly and follow set workflows.
- Work with product images or video attachments for support context.
- Meet a 24-hour first-response time and ensure high-quality replies.
Qualification Needed
- Fluent written English and strong communication skills.
- Experience using help desk platforms (e.g., Zendesk, HubSpot).
- Strong internet connection and ability to work with multimedia attachments.
- Familiarity with Shopify or e-commerce workflows (e.g., replacements, tax-exempt orders).
- Ability to follow SOPs and document actions precisely.
- Fast learner with product SKUs and part numbers.
- Tech-savvy, organized, and proactive with follow-ups.
- Professional, friendly, and customer-first mindset.
FAQs
What benefits does this role offer?
Opportunity to work with a growing client in the professional hardware space, flexible work arrangement, and opportunities for professional development.
Is previous experience in customer support required?
Yes, experience using help desk platforms and strong communication skills are required.
What kind of support will I receive?
Support and guidance from the team to ensure success in the role.
Can I work from home?
Yes, this role is fully remote, and you can work from the comfort of your own home.
What kind of projects will I be working on?
Handling customer inquiries, part replacements, and product support.
Can I expect opportunities for professional development?
Yes, opportunities for professional development and growth.
What are the working hours?
Not specified.
Is there a team I will be working with?
Yes, you will be working with a team of professionals to ensure that clients receive excellent service.
What kind of skills do I need to have?
Excellent communication, problem-solving, and time management skills.
Will I receive any training or support?
Yes, seamless onboarding and support from the team.
How do I stay organized and manage multiple projects?
Utilize tools like Trello, Asana, or Google Calendar to stay organized and focused.
What kind of software will I be using?
HubSpot, Zendesk, and other tools specific to the role.
Salary Package
Salary: $1,200-$1,400 USD per month.
Benefits: 10 paid vacation days, plus U.S. national holidays, 100% remote work arrangement.
Required Documents
- Resume.
- CV.
APPLY HERE
About Veta Virtual
Company History
Veta Virtual is a company that provides customer support solutions to businesses.
Mission
The mission of Veta Virtual is to provide exceptional customer support and ensure a smooth, professional experience for customers.
Values
Veta Virtual values customer satisfaction, teamwork, and professional development.
Products and Services
Veta Virtual offers customer support solutions to businesses, including e-commerce and hardware support.