WOW Remote Teams is seeking a highly motivated and experienced Customer Service Representative to join their team as a remote part-time employee. As a Customer Service Representative, you’ll play a crucial role in providing exceptional customer support to a sustainable superfoods e-commerce company.
Location
- Anywhere (Remote).
Job Type
- Part-time.
Role of the Job
The Customer Service Representative will be responsible for providing exceptional customer support via email and live chat, managing customer orders and returns, and maintaining the online FAQ. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and manage multiple customer queries.
Main Responsibilities
- Provide exceptional customer support via email and live chat.
- Manage customer orders, returns, and refunds across Shopify, DTC, and Amazon.
- Track and manage online reviews and brand reputation, including moderating comments on Meta and Amazon.
- Monitor and report inventory levels and discrepancies on Shopify and Amazon.
- Prepare and present sales forecasts and performance reports to management.
Qualifications Needed
- Fluent in English with excellent written grammar and communication skills.
- Comfortable using Google Workspace and navigating Chromebooks.
- Prior experience in e-commerce customer service is preferred.
- Familiarity with Shopify, Amazon, and similar e-commerce platforms.
- Strong attention to detail and proactive problem-solving ability.
FAQs
What benefits does this role offer?
Part-time position, 100% remote work arrangement, flexible hours, competitive compensation, and the opportunity to work with a purpose-driven company.
Is previous experience in customer service required?
Prior experience in e-commerce customer service is preferred, but not required.
What kind of support will I receive?
Support and guidance from the management team to ensure success in the role.
Can I work from home?
Yes, this role is 100% remote, offering flexibility and work-life balance.
What kind of projects will I be working on?
Managing customer orders, returns, and refunds, as well as providing customer support and sales forecasting.
Are there opportunities for career advancement?
Opportunities for career growth and development within the company.
What is the company culture like?
Collaborative environment with a focus on employee growth and well-being.
How does the company approach employee well-being?
Prioritizes employee satisfaction and offers flexible work arrangements.
What are the working hours?
Flexible working hours to accommodate different time zones and work styles.
Is there a team I will be working with?
Yes, collaboration with internal teams to ensure customer satisfaction and support.
What kind of skills do I need to have?
Excellent communication, problem-solving, and technical skills.
Will I receive any training or support?
Yes, training and support from the management team to ensure success in the role.
Salary Package
Competitive compensation in USD, depending on experience and skills.
Required Documents
- CV
- Resume
APPLY HERE
About WOW Remote Teams
Founded in 2021, WOW Remote Teams connects businesses with top-tier virtual professionals worldwide. The company values excellence, innovation, and employee well-being while offering flexible and remote work opportunities.
Mission
To provide businesses with access to high-quality, pre-vetted virtual professionals who help companies grow.
Values
Excellence, innovation, and customer satisfaction, with a strong focus on employee growth and well-being.