This part-time Customer Service Representative role is a 100% remote position that involves engaging with customers via email and chat, managing orders and refunds, and ensuring every interaction reflects a joyful, inclusive, and proactive culture. The company operates in the sustainable superfoods industry and is looking for a motivated individual to support their vibrant ecommerce team.
Job Type
- Part-time
Location
- Remote (work from anywhere)
Role of the Job
The Customer Service Representative will be responsible for providing exceptional customer support via email and live chat, managing customer orders and refunds, and ensuring timely and professional communication.
Main Responsibilities
- Provide exceptional customer support via email and live chat, ensuring timely, clear, and professional communication.
- Manage customer orders, returns, and refunds across Shopify, DTC, and Amazon platforms.
- Maintain and update the online FAQ to address recurring customer questions.
- Monitor and report inventory levels and discrepancies on Shopify and Amazon.
- Track and manage online reviews and brand reputation, including moderating comments on Meta and Amazon.
- Collaborate with internal teams to resolve customer issues efficiently.
- Oversee order shipments and fulfillment across platforms like Mable and Faire.
- Prepare and present sales forecasts and performance reports to management.
Qualifications Needed
- Fluent in English with excellent written grammar and communication skills.
- Ability to work independently, stay organized, and manage multiple customer queries.
- Comfortable using Google Workspace and navigating Chromebooks.
- Availability to work part-time with a consistent schedule.
FAQs
What benefits does this role offer?
Flexible hours, competitive compensation in USD, and the opportunity to work with a purpose-driven company.
Is previous experience in customer service required?
Prior experience in ecommerce customer service is preferred, but not required.
What kind of support will I receive?
Training and support from the team to ensure success in the role.
Can I work in a team environment?
Yes, collaboration with internal teams to resolve customer issues efficiently.
What kind of projects will I be working on?
Customer support, order management, and inventory management.
Are there opportunities for career advancement?
Opportunities for growth and development within the company.
What is the company culture like?
Joyful, inclusive, and proactive culture with a focus on exceptional customer service.
How does the company approach employee well-being?
Prioritizes employee satisfaction and offers flexible scheduling.
What are the working hours?
Flexible hours with consistent scheduling.
Is there a team I will be working with?
Yes, collaboration with other customer service representatives and internal stakeholders.
What kind of skills do I need to have?
Strong communication and organizational skills, with a customer-first mindset.
Will I receive any training or support?
Yes, training and support from the team to ensure success in the role.
Can I work from home?
Yes, 100% remote work arrangement.
What kind of technology do I need to have?
Reliable internet connection, Google Workspace, and Chromebooks.
Salary Package
Salary: Competitive compensation in USD, depending on experience and skills.
Benefits: Flexible hours, 100% remote work arrangement, and the opportunity to work with a purpose-driven company.
Required Documents
- CV
- Resume
APPLY HERE
About the Company
History
The company operates in the sustainable superfoods industry and has seen notable growth over the past few years, becoming a respected voice in ethical and regenerative commerce.
Mission
The company’s mission is to provide exceptional customer service, promoting a joyful, inclusive, and proactive culture.
Products
The company offers sustainable superfoods products, promoting healthy living and regenerative commerce.
Culture
The company prioritizes building a joyful, inclusive, and proactive culture, with a focus on exceptional customer service.
Values
The company values strong communication and organizational skills, with a customer-first mindset and a passion for excellence.