This is a remote opportunity for a Call Center Associate – Medicaid to join Conduent’s team. The ideal candidate is a skilled professional with experience in customer service and a passion for supporting Medicaid recipients and healthcare providers.
Job Type
- Full-time
Location
- Remote, United States
Role of the Job
The Call Center Associate – Medicaid will be responsible for responding to Virginia Medicaid member and provider inquiries in a call center environment, using standard scripts and procedures. The ideal candidate will have a positive and energetic attitude, with the ability to multi-task and manage time effectively.
Main Responsibilities
- Respond to Medicaid member and provider inquiries, gather information, assess caller needs, research and resolve inquiries, and document calls.
- Provide clear and concise information regarding eligibility, claim status, and provider enrollment status.
- Follow documented policies and procedures, including call handling and escalations, and act as an advocate for both Medicaid recipients and providers to ensure their needs are met.
Qualifications Needed
- Must be at least 18 years of age or older.
- High school diploma or general education degree (GED) required.
- Must be eligible to work in the United States.
- Must be able to clear a criminal background check and drug test.
- High-speed internet access and space to work away from noise and distractions.
FAQs
What benefits does this role offer?
Full-time employment with benefits, work from home opportunity, hourly rate of $16.50/hour starting on day one, and substantial call center and customer service training.
Is previous experience in Medicaid required?
While preferred, previous experience in Medicaid is not strictly required; experience in customer service and data entry is essential.
What kind of support will I receive?
The company provides a range of support and resources to ensure success in the role.
Can I work from home?
Yes, this is a remote opportunity with the flexibility to work from home.
What are the working hours?
Standard scheduled hours from 8:30am – 5pm EST Monday through Friday, with weekends off.
Is there room for growth and development?
Yes, opportunities for career advancement and professional growth.
What kind of team will I be working with?
A dynamic and supportive team in a fast-paced environment.
Are there any specific skills or qualifications required?
Ability to communicate clearly and confidently, attention to detail, grammar, and spelling accuracy, and proficiency in data entry and database documentation.
How will my performance be evaluated?
Through regular performance reviews and opportunities for growth and development.
What kind of company culture can I expect?
A culture that values employee satisfaction, growth, and development.
Are there opportunities for professional development?
Yes, opportunities for growth and development within the company.
Salary Package
Hourly Rate: $16.50/hour starting on day one
Benefits: Full-time employment with benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO)
Required Documents
- Resume
- Cover Letter
APPLY HERE
About Conduent
Company Overview
Conduent is a leading provider of business process services and solutions, delivering mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. With a strong commitment to delivering exceptional outcomes for clients and the millions of people who count on them, Conduent values individuality and notices and values every employee.
Mission and Values
Conduent’s mission is to deliver exceptional service and support to clients, while fostering a culture of growth, development, and teamwork. The company values employee satisfaction, growth, and development, and prioritizes delivering high-quality services.
Culture and Work Environment
The company culture is dynamic and supportive, with a focus on delivering exceptional service and support to clients. The work environment is flexible and remote.