TP is a global, digital business services company that delivers advanced, digitally powered business services to help the world’s best brands streamline their operations. The company is seeking a Bilingual Healthcare Customer Service Representative to provide customer support and resolve issues in a fast-paced environment.
Job Type
- Full-time
Location
- Remote (US-based remote work opportunities)
Role of the Job
The Bi-lingual Healthcare Customer Service Rep will handle customer inquiries, resolve issues, and provide excellent customer service in a fast-paced environment.
Main Responsibilities
- Field customer inquiries and respond to varying questions, issues, and concerns
- Calmly attempt to resolve and de-escalate any issues, escalating when necessary
- Connect with customers via phone, email, chat, and/or social media
- Track all call-related information for auditing and reporting purposes
- Meet sales objectives as defined
Qualifications Needed
- Fluent in both English and Spanish
- 6 months of customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems and Windows operating systems
FAQs
What benefits does this role offer?
Paid training, competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs
Is previous experience in customer service required?
Yes, 6 months of customer service experience minimum is required
Can I work from home?
Yes, this role offers remote work opportunities with a flexible schedule
What kind of support will I receive?
Comprehensive training and support from experienced team members
Are there opportunities for growth and development?
Yes, opportunities for career growth and professional development are available
What kind of company culture can I expect?
A dynamic and supportive work environment with a focus on customer satisfaction
How is the company structured?
TP is a global, digital business services company with a strong focus on innovation and customer service
What kind of work-life balance can I expect?
Flexible work arrangements and remote work options to support work-life balance
Is TP an equal opportunity employer?
Yes, TP values diversity and inclusion, and is committed to creating a welcoming and inclusive environment for all employees.
Are there opportunities for career advancement?
Yes, opportunities for career growth and professional development are available
What kind of benefits does the company offer?
A range of benefits, including paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs
How does the company approach diversity and inclusion?
TP values diversity and inclusion, and is committed to creating a welcoming and inclusive environment for all employees
Salary Package
Competitive wages with opportunities for growth and development. Benefits include paid training, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs.
Required Documents
- CV
- Resume
APPLY HERE
About the Company
TP is a global, digital business services company delivering advanced, digitally powered services to help the world’s best brands streamline their business. With more than 500,000 people speaking over 300 languages, TP combines global scale with local expertise, supporting communities, clients, and the environment.
Its mission is to deliver the best in all aspects of its operations, focusing on customer satisfaction, innovation, and excellence.